{"count":13,"next_page":null,"page":1,"page_count":1,"per_page":25,"previous_page":null,"results":[{"id":45798869114125,"url":"https://pixieset.zendesk.com/api/v2/help_center/en-us/articles/45798869114125.json","html_url":"https://help.pixieset.com/hc/en-us/articles/45798869114125-Sharing-specific-photos-with-Quick-Share-links","author_id":393730219771,"comments_disabled":true,"draft":false,"promoted":false,"position":11,"vote_sum":3,"vote_count":3,"section_id":115000688952,"created_at":"2026-05-12T18:37:47Z","updated_at":"2026-08-14T15:19:21Z","name":"Sharing specific photos with Quick Share links","title":"Sharing specific photos with Quick Share links","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-14T23:37:03Z","user_segment_id":null,"permission_group_id":620672,"content_tag_ids":[],"label_names":[],"body":"\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 1152/648;\" src=\"https://help.pixieset.com/hc/article_attachments/45798869094925\" alt=\"Quick Share.gif\" width=\"1152\" height=\"648\"\u003e\u003c/figure\u003e\u003cp\u003eAvailable from any \u003ca href=\"https://galleries.pixieset.com/collections\" target=\"_blank\" rel=\"noopener noreferrer\" tabindex=\"0\" data-token-index=\"1\"\u003ecollection\u003c/a\u003e or with \u003ca href=\"https://galleries.pixieset.com/photos\" target=\"_blank\" rel=\"noopener noreferrer\" tabindex=\"0\" data-token-index=\"3\"\u003ePhoto Library\u003c/a\u003e, Quick Share links makes it easy to share a curated set of photos without sharing an entire gallery. From delivering sneak peeks to clients to sending vendor-specific images after an event, Quick Share is a powerful tool for your collaborative workflows.\u003c/p\u003e\u003ch2 id=\"h_01KREQFRMAQ2PS8QSKP2PQC73R\"\u003eOn this page:\u003c/h2\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e58038a355fe040e83c11531cb1955bf3\"\u003e\u003ca href=\"#h_01KREQFRMF5HSSFE6YJE3QVB27\"\u003eWhat can I use quick share links for?\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e874cc1dcd87e3c751e77e109d84cd47c\"\u003e\u003ca href=\"#h_01KREQFRMNC7MV96QW47HVTZFS\"\u003eCreating a quick share link\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ed91885bf6993e88e317fb3da759a87a0\"\u003e\u003ca href=\"#h_01KREQFRQZ97GEADE4ZQYV25D6\"\u003eClient experience\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ea8a65345975fad612dba468f9872db1c\"\u003e\u003ca href=\"#h_01KREQFRR0Q096CYDQD92CG871\"\u003eReviewing quick share details\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch1 id=\"h_01KREQFRMF5HSSFE6YJE3QVB27\"\u003eWhat can I use quick share links for?\u003c/h1\u003e\u003cp\u003e\u003cspan data-token-index=\"0\"\u003eIn Client Gallery,\u003c/span\u003e Quick Share helps you create fast, focused sharing experiences with a simple link. Here are some examples of how photographers can use quick share links in different workflows:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ed70e3344b224ba0779f2724aab77f21f\"\u003e\n\u003cstrong\u003eWedding photography:\u003c/strong\u003e Share a curated set of vendor photos with florists, planners, venues, makeup artists, or DJs so they can quickly download the images relevant to their work.\u003c/li\u003e\n\u003cli data-list-item-id=\"e29333a86bba6b7f8ec1addca9c1e9978\"\u003e\n\u003cstrong\u003ePortrait photography:\u003c/strong\u003e Quickly provide clients with a small set of images to share with family members, while you work on the rest of the collection.\u003c/li\u003e\n\u003cli data-list-item-id=\"e123817d57bdf15be16efacbd73e63e30\"\u003e\n\u003cstrong\u003eCommercial or brand photography:\u003c/strong\u003e Deliver a hand-picked selection of campaign images to marketing teams, designers, or social media managers for fast review and downloading.\u003c/li\u003e\n\u003cli data-list-item-id=\"e8dbb38e5b7e1b1f1f06804f093836c50\"\u003e\n\u003cstrong\u003eEvent photography:\u003c/strong\u003e Send press-ready images to sponsors, speakers, performers, or media teams immediately after an event without sharing the full gallery.\u003c/li\u003e\n\u003cli data-list-item-id=\"e9e18fbb45e9115d579ce914aab541f65\"\u003e\n\u003cstrong\u003eReal estate photography:\u003c/strong\u003e Share only the final approved listing photos with agents, property managers, or staging teams for easy distribution across marketing channels.\u003c/li\u003e\n\u003c/ul\u003e\u003ch1 id=\"h_01KREQFRMNC7MV96QW47HVTZFS\"\u003eCreating a quick share link\u003c/h1\u003e\u003cp\u003eYou can generate a quick share link within \u003cspan data-token-index=\"1\"\u003eany \u003c/span\u003e\u003ca href=\"https://galleries.pixieset.com/collections\" target=\"_blank\" rel=\"noopener noreferrer\" tabindex=\"0\" data-token-index=\"2\"\u003ecollection\u003c/a\u003e\u003cspan data-token-index=\"3\"\u003e or from \u003c/span\u003e\u003ca href=\"https://galleries.pixieset.com/photos\" target=\"_blank\" rel=\"noopener noreferrer\" tabindex=\"0\" data-token-index=\"4\"\u003ePhoto Library\u003c/a\u003e: \u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"ecafba9e9440bb90191060904ffda2582\"\u003eSelect the photos you’d like to share.\u003c/li\u003e\n\u003cli data-list-item-id=\"eb307608ab324eb87344f58c90c7e145e\"\u003eIn the action bar, click the \u003cstrong\u003eQuick share\u003c/strong\u003e icon.\u003c/li\u003e\n\u003cli data-list-item-id=\"e88b3b63ef8d1c8f241fa967d8b8226aa\"\u003eIn the pop up, click \u003cstrong\u003eCopy\u003c/strong\u003e to save the quick share link to your clipboard.\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003e\u003cem\u003e\u003cspan data-token-index=\"0\"\u003e\u003cstrong\u003eNote:\u003c/strong\u003e\u003c/span\u003e\u003cspan data-token-index=\"1\"\u003e You can create Quick Share links from published, hidden, or draft collections. Anyone with the link can view the included photos regardless of the collections’ visibility.\u003c/span\u003e\u003c/em\u003e\u003c/p\u003e\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 1470/808;\" src=\"https://help.pixieset.com/hc/article_attachments/45798869096589\" alt=\"Quick Share 1.png\" width=\"1470\" height=\"808\"\u003e\u003c/figure\u003e\u003ch1 id=\"h_01KREQFRQZ97GEADE4ZQYV25D6\"\u003eClient experience\u003c/h1\u003e\u003cp\u003eWhen someone opens your quick share link, they will see a simple page featuring your branding and selected images. If downloads are enabled, they can hover over an image and click the download icon to save it.\u003c/p\u003e\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 1107/658;\" src=\"https://help.pixieset.com/hc/article_attachments/45798869097101\" alt=\"Quick Share 2.png\" width=\"1107\" height=\"658\"\u003e\u003c/figure\u003e\u003ch1 id=\"h_01KREQFRR0Q096CYDQD92CG871\"\u003eReviewing quick share details\u003c/h1\u003e\u003cp\u003eYou can review previously created Quick Share links from the related collection’s activity history. From there, you can re-copy the link, view their settings, or delete it entirely.\u003c/p\u003e\u003cp\u003eTo view a Quick Share link’s details:\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e3a6c56869b1911f0adc756db01e175c6\"\u003eIn the related collection, select the \u003cstrong\u003eActivities\u003c/strong\u003e tab.\u003c/li\u003e\n\u003cli data-list-item-id=\"e6e5645113ddd527072358cb6c09cb85e\"\u003e\n\u003cstrong\u003eSelect Quick Share Links\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e2a00732deb96e9f525789fc5ea4f49c4\"\u003eClick the quick share link to view its details.\u003c/li\u003e\n\u003c/ol\u003e\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 1310/750;\" src=\"https://help.pixieset.com/hc/article_attachments/47382921759501\" alt=\"Quick Share1.1.png\" width=\"1310\" height=\"750\"\u003e\u003c/figure\u003e","user_segment_ids":[],"snippet":"clients with a small set of images to share with family \u003cem\u003emembers\u003c/em\u003e, while you work on the rest of the collection. Commercial","result_type":"article"},{"id":7995273477517,"url":"https://pixieset.zendesk.com/api/v2/help_center/en-us/articles/7995273477517.json","html_url":"https://help.pixieset.com/hc/en-us/articles/7995273477517-Customizing-your-Booking-Site","author_id":393730219771,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":12,"vote_count":54,"section_id":9972201646605,"created_at":"2022-07-27T21:19:06Z","updated_at":"2026-08-31T20:26:56Z","name":"Customizing your Booking Site","title":"Customizing your Booking Site","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-06-13T19:27:36Z","user_segment_id":null,"permission_group_id":620672,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/27555072275853\" alt=\"Customizing your Booking Site 1.png\"\u003e\u003c/p\u003e\n\u003cp\u003eIn Studio Manager, you have an online booking site dedicated to your business. Simply set it up once, introduce your photography services with details about duration, price, location, and availability. That’s it!\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003eFrom your Studio Manager Dashboard, customize your booking site at any time in \u003cstrong\u003eBookings \u0026gt; \u003ca href=\"https://studio.pixieset.com/booking-site\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eBooking Site\u003c/a\u003e.\u003c/strong\u003e Need some inspiration? Check out some real-life examples from members of the Pixieset community \u003ca href=\"https://blog.pixieset.com/blog/photography-booking-site/#Examples_of_online_booking_sites_created_by_photographers\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003ch2 id=\"h_01J09GZQH6WEW3A3ZG7Q8KPJR0\"\u003eOn this page:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#h_01J09GZQH6ZTTWME0ZQMQE0SMP\"\u003eSetting up your Booking Site’s Information\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01J09GZQH6CBQGCKC1YJNY7GJ9\"\u003eCustomizing your Booking Site’s Branding\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"h_01J09GZQH6ZTTWME0ZQMQE0SMP\"\u003eSetting up your Booking Site’s Information\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/27555072284941\" alt=\"Customizing your Booking Site 2\\.gif\"\u003e\u003c/p\u003e\n\u003cp\u003eYou can set up the basics of your booking site by going to \u003cstrong\u003eBookings \u0026gt; \u003ca href=\"https://studio.pixieset.com/booking-site\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eBooking Site\u003c/a\u003e\u003c/strong\u003e. Here, you can add a welcome message and adjust the business information that you’d like to display to potential clients.\u003c/p\u003e\n\u003cp\u003eFor your convenience, your booking site will automatically display your \u003cstrong\u003epublished\u003c/strong\u003e, \u003cstrong\u003epublic\u003c/strong\u003e \u003cstrong\u003esession types\u003c/strong\u003e. The order that these sessions will appear on your site will mirror the way they appear in your Studio Manager Dashboard. Want to re-order them? From your \u003ca href=\"https://studio.pixieset.com/session-types\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSession Types\u003c/a\u003e page, click and drag the session types into a different order. Your booking site will update to reflect the new order.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/27555072291085\" alt=\"Customizing your Booking Site 3.gif\"\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01J09GZQH6CBQGCKC1YJNY7GJ9\"\u003eCustomizing your Booking Site’s Branding\u003c/h2\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/27555079812365\" alt=\"Customizing your Booking Site 4.gif\"\u003e\u003c/p\u003e\n\u003cp\u003eThe general appearance of your booking site is also determined by your Studio Manager’s \u003ca href=\"https://studio.pixieset.com/settings/branding\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eBranding Settings\u003c/a\u003e. On this page, you can manage your logos, fonts, and colors.\u003c/p\u003e\n\u003cp\u003eIf you are on an upgraded \u003ca href=\"https://pixieset.com/pricing-studio-manager/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eStudio Manager Plan\u003c/a\u003e or \u003ca href=\"https://pixieset.com/pricing-suite/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSuite Plan\u003c/a\u003e, you can also toggle Pixieset branding off here. This will remove the Pixieset icon from your booking site and related pages.\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Keep in mind that changes to your Studio Manager’s branding will also affect all your documents and email shares, in addition to the booking site.\u003c/em\u003e\u003c/p\u003e\n\u003c!-- notionvc: 39fd1a03-54a5-4cf1-ad1f-41eed6355c9a --\u003e","user_segment_ids":[],"snippet":"some inspiration? Check out some real-life examples from \u003cem\u003emembers\u003c/em\u003e of the Pixieset community here. On this page: Setting","result_type":"article"},{"id":115003733131,"url":"https://pixieset.zendesk.com/api/v2/help_center/en-us/articles/115003733131.json","html_url":"https://help.pixieset.com/hc/en-us/articles/115003733131-Using-favorite-lists-for-client-proofing","author_id":115985547692,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":276,"vote_count":372,"section_id":360006826152,"created_at":"2018-01-03T01:10:50Z","updated_at":"2026-09-26T09:44:33Z","name":"Using favorite lists for client proofing","title":"Using favorite lists for client proofing","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-02T17:16:23Z","user_segment_id":null,"permission_group_id":620672,"content_tag_ids":[],"label_names":[],"body":"\u003cfigure class=\"wysiwyg-media\"\u003e\u003cdiv data-oembed-url=\"https://vimeo.com/1007070517?share=copy\u0026amp;fl=sv\u0026amp;fe=ci\"\u003e\u003ciframe src=\"//player.vimeo.com/video/1007070517\" frameborder=\"0\" allowfullscreen=\"\" allow=\"encrypted-media\" style=\"width: 100%; aspect-ratio: 16 / 9;\"\u003e\u003c/iframe\u003e\u003c/div\u003e\u003c/figure\u003e\u003cp\u003eFavorite lists are designed to simplify client proofing by allowing clients to mark their favorite gallery photos and organize selections into one or more lists. This built-in gallery feature is perfect if you need clients to select final images for editing, or if you want to offer a way for visitors to share specific highlights with others.\u003c/p\u003e\u003cp\u003e\u003cem\u003e\u003cspan data-token-index=\"0\"\u003e\u003cstrong\u003eNote\u003c/strong\u003e: \u003c/span\u003e\u003cspan data-token-index=\"1\"\u003eThe Favorites feature in Client Gallery is exclusively for photos; videos cannot be added to a favourite list.\u003c/span\u003e\u003c/em\u003e\u003c/p\u003e\u003ch2 id=\"h_01KTW1QP40C901Z4J3BMWTYS21\"\u003eOn this page:\u003c/h2\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e125b33b2c0d34d3677c6310393db79f3\"\u003e\u003ca href=\"#h_01KTW1QP43RE3DMM1K8K7S71Z8\"\u003eManaging favorite settings\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"efc80e7bbe2ff5c834f91fecbae56d5a4\"\u003e\u003ca href=\"#h_01KTW1QP4909RWV3TYWC2ZCAC2\"\u003eClient experience\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e88d8ea477f19e603826dbff131c79d66\"\u003e\u003ca href=\"#h_01KTW1QP4FN69WYDKK8JB1PT07\"\u003eViewing favorite activity\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"efd9b2b5b0c314f1c5c44b68b0a915f62\"\u003e\u003ca href=\"#h_01KTW1QP4KGA3DGJM5VRCH2DZD\"\u003eFrequently asked questions (FAQ)\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch1 id=\"h_01KTW1QP43RE3DMM1K8K7S71Z8\"\u003eManaging favorite settings\u003c/h1\u003e\u003cp\u003eFavorite lists are be enabled by default in a collection, allowing clients to create and manage their own selections while viewing the entire gallery. Enabling favorite notes also allows clients to leave comments on individual favorites, making it easier for them to provide feedback or specific editing requests.\u003c/p\u003e\u003cp\u003eTo manage a collection’s favorite settings:\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e6d5a646c1d761a35d117d3b78e79dc13\"\u003eIn the collection, go to \u003cstrong\u003eSettings \u0026gt; Favorite\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e1a9cd255976cbb83a8c38ba1e04c2eee\"\u003eToggle on \u003cstrong\u003eFavorite Photos\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e33e4293b1ce4f557a256e32c2e722bdb\"\u003eToggle on or off \u003cstrong\u003eFavorite Notes\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003e\u003cem\u003e\u003cstrong\u003eTip:\u003c/strong\u003e If you want to include instructions or add selection limits for your clients, you can create a preset favorite list in the favorite settings.\u003c/em\u003e\u003c/p\u003e\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 1278/769;\" src=\"https://help.pixieset.com/hc/article_attachments/46581697732237\" alt=\"Using favorite lists for client proofing 2.png\" width=\"1278\" height=\"769\"\u003e\u003c/figure\u003e\u003ch1 id=\"h_01KTW1QP4909RWV3TYWC2ZCAC2\"\u003eClient experience\u003c/h1\u003e\u003cp\u003eWhen viewing the gallery, clients can click the \u003cstrong\u003eheart icon\u003c/strong\u003e on any photo to add it to a new or existing favorite list, saved under their email address.\u003c/p\u003e\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 1299/736;\" src=\"https://help.pixieset.com/hc/article_attachments/46581689029005\" alt=\"Using favorite lists for client proofing 3.png\" width=\"1299\" height=\"736\"\u003e\u003c/figure\u003e\u003cp\u003eOnce they start a favorite list, clients can:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e099acde26b1605f58b91f84b51dab021\"\u003eContinue updating their list as they review the gallery.\u003c/li\u003e\n\u003cli data-list-item-id=\"e9b7604390bc02944420a77d2cde4053f\"\u003eCreate multiple lists to organize different selections.\u003c/li\u003e\n\u003cli data-list-item-id=\"e0e416c16f7995fd27e6be8f506e901a0\"\u003eRename their lists at any time.\u003c/li\u003e\n\u003cli data-list-item-id=\"e1e6fb3ed0f503198189782b955d4df49\"\u003eAdd notes to favorite photos (if favorite notes are enabled in the collection).\u003c/li\u003e\n\u003cli data-list-item-id=\"efd576a8c2e666c8d98cdd227b89fbc6f\"\u003e\n\u003ca href=\"https://help.pixieset.com/hc/en-us/articles/360001495112\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eShare favorite lists\u003c/a\u003e with others.\u003c/li\u003e\n\u003cli data-list-item-id=\"e244138851b7b7092557a7eecf5b5fcf0\"\u003eSend the list directly to you and confirm they finished their selections.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eThis flexibility makes favorite lists ideal for collaborative proofing, allowing couples, families, or teams to collect and compare their selections before making final decisions.\u003c/p\u003e\u003ch1 id=\"h_01KTW1QP4FN69WYDKK8JB1PT07\"\u003eViewing favorite activity\u003c/h1\u003e\u003cp\u003eYou can view all favorite activity directly from the collection to track client selections and manage their lists. Favorite activity updates automatically, making it easy to stay informed throughout the proofing process.\u003c/p\u003e\u003cp\u003eTo view favorite list activity:\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"efb5798917bfcaaf321560823b47ccd4a\"\u003eGo to the collection.\u003c/li\u003e\n\u003cli data-list-item-id=\"e978228bbf1d17f261c7d31ee56c62472\"\u003eClick \u003cstrong\u003eActivities \u0026gt; Favorite Activity\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e000e06bec4e5bc0ee4475a4564523f23\"\u003eSelect the favorite list.\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003eWhile viewing a favorite list details, you can download all the favorited photos, export or copy the filenames, send them to your client as downloads, and more.\u003c/p\u003e\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 1403/825;\" src=\"https://help.pixieset.com/hc/article_attachments/46581689029645\" alt=\"Using favorite lists for client proofing 4.png\" width=\"1403\" height=\"825\"\u003e\u003c/figure\u003e\u003cp\u003e \u003c/p\u003e\u003ch1 id=\"h_01KTW1QP4KGA3DGJM5VRCH2DZD\"\u003eFrequently asked questions (FAQ)\u003c/h1\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ed1b447f32c1f26272c30e965a1368c60\"\u003e\u003ca href=\"#h_01KTW1QP4MJ1PMSD3X8HJX8ZSZ\"\u003eCan I create a favorite list with limits for my clients?\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"eca8813e48caf8aed1af26b7456fe6e54\"\u003e\u003ca href=\"#h_01KTW1QP4RMJ9A4W2MKPFPXW4Q\"\u003eCan clients share their favorite lists?\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch3 id=\"h_01KTW1QP4MJ1PMSD3X8HJX8ZSZ\"\u003eCan I create a favorite list with limits for my clients?\u003c/h3\u003e\u003cp\u003eYes, you can create a favorite list for your client that has limits to the number of selections they can make. This is useful for scenarios with preset limits such as albums, free downloads, retouching, and more.\u003c/p\u003e\u003cp\u003eTo create a preset favorite list in a collection:\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"eb66d38793cdb240acb179d3f80a81af8\"\u003eIn the collection, go to \u003cstrong\u003eSettings \u0026gt; Favorite\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e094bb99852c2d45b0c22b36d89f832ec\"\u003eUnder \u003cstrong\u003ePreset Favorite Lists\u003c/strong\u003e, click \u003cstrong\u003eCreate Favorite List\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 1310/750;\" src=\"https://help.pixieset.com/hc/article_attachments/46581697733005\" alt=\"Using favorite lists for client proofing 5.png\" width=\"1310\" height=\"750\"\u003e\u003c/figure\u003e\u003ch3 id=\"h_01KTW1QP4RMJ9A4W2MKPFPXW4Q\"\u003eCan clients share their favorite lists?\u003c/h3\u003e\u003cp\u003eYes, clients can share their favorite lists with friends and family as needed. To learn more, see \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/360001495112\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eHow does my client share or download their favorited images?\u003c/a\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"Favorite Notes. Tip: If you want to include instructions or \u003cem\u003eadd\u003c/em\u003e selection limits for your clients, you can create a preset","result_type":"article"},{"id":115003758191,"url":"https://pixieset.zendesk.com/api/v2/help_center/en-us/articles/115003758191.json","html_url":"https://help.pixieset.com/hc/en-us/articles/115003758191-Getting-help-with-a-print-order","author_id":115985547692,"comments_disabled":true,"draft":false,"promoted":false,"position":8,"vote_sum":3,"vote_count":161,"section_id":115000677131,"created_at":"2018-01-03T23:52:00Z","updated_at":"2026-06-25T18:08:55Z","name":"Getting help with a print order","title":"Getting help with a print order","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-04T17:56:00Z","user_segment_id":null,"permission_group_id":620672,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eNeed help with a client’s order? Our support team is here to assist you. In this guide, you will find helpful tips on providing your clients with the quickest resolution, along with the information we will need from you should you need to reach out.\u003c/p\u003e\u003cp\u003eTo learn how to optimize your files so they are print-ready before your client orders, see \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/25754175314445-Preparing-Image-Files-for-Printing\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ePreparing image files for printing\u003c/a\u003e.\u003c/p\u003e\u003cp\u003e\u003cem\u003e\u003cstrong\u003eImportant:\u003c/strong\u003e For all orders placed through your galleries’ store, your client must contact you directly.\u003c/em\u003e\u003c/p\u003e\u003ch2 id=\"h_01KT9W9QQCATX61PA0H1DN5GXV\"\u003eOn this page:\u003c/h2\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ec4693b2520e204bbe7ec6cad69865308\"\u003e\u003ca href=\"#h_01KT9W9QQFP70TAR2JP8MTDV4G\"\u003eOrder status/delays\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e7060b3d89e5025a5be122c3f24f2188d\"\u003e\u003ca href=\"#h_01KT9W9QQJXRVE79HJEBAMBWBM\"\u003eMissing items\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ef9fdbafe55ca649c9afcc5d1a5c2871d\"\u003e\u003ca href=\"#h_01KT9W9QQM47PQACSFSYX7HBVY\"\u003ePackage not received\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e9cf8a397a780a35732ccbe8f7c7c1a26\"\u003e\u003ca href=\"#h_01KT9W9QQPZFNSFYBM44PDWP4G\"\u003eDamaged products\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ed130e1bc1bbdb29e73cf634224dcf774\"\u003e\u003ca href=\"#h_01KT9W9QQTHZJZ7W13R4NWQ0B8\"\u003eNeed further help with your order?\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch1 id=\"h_01KT9W9QQFP70TAR2JP8MTDV4G\"\u003eOrder status / delays\u003c/h1\u003e\u003cp\u003eWondering when your client can expect their order? Here are a few things to keep in mind:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e2f864a65ab071710d32410235383098e\"\u003eAs soon as an order is placed, it is sent to the print lab immediately after any applicable \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115003740252\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eorder delay\u003c/a\u003e ends.\u003c/li\u003e\n\u003cli data-list-item-id=\"e137fad0b6131a5cd43fc4933dc48bfa5\"\u003eProduction times are separate from shipping times and do not include holidays or weekends.\u003c/li\u003e\n\u003cli data-list-item-id=\"e8edb995ee66a74e963106cacde3013fd\"\u003eOnce an order has been completed, you and your client will automatically get an email notification with shipping details.\u003c/li\u003e\n\u003cli data-list-item-id=\"ea09cb97500a519baf3c41b5fcbfc3fcc\"\u003eYou can also \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115002705991-Managing-Orders#h_5b5bff8c-002c-441d-a1d7-18edcead0250\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ereview the order status\u003c/a\u003e, estimated shipping times, and any tracking information from the \u003ca href=\"https://gallery.pixieset.com/store/order/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOrders page\u003c/a\u003e on the dashboard.\u003c/li\u003e\n\u003c/ul\u003e\u003ch1 id=\"h_01KT9W9QQJXRVE79HJEBAMBWBM\"\u003eMissing items\u003c/h1\u003e\u003cp\u003eWere items missing from your client’s package? Here is where to start:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e85c111d1b160a453f7362e69f652f092\"\u003eWe always recommend advising clients to keep all order packaging until the item is found.\u003c/li\u003e\n\u003cli data-list-item-id=\"e4c268c7d31cac4f0316e56161f868b28\"\u003eCheck the \u003ca href=\"https://gallery.pixieset.com/store/order/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOrders page\u003c/a\u003e for multiple tracking numbers to make sure each part of the shipment has arrived.\u003c/li\u003e\n\u003cli data-list-item-id=\"ec3136adaf1e0c412f8e9c65424cb7ee7\"\u003eHave your client double-check the packaging. Prints will often be located in between layers of paper or cardboard, or in an envelope taped behind larger items.\u003c/li\u003e\n\u003c/ul\u003e\u003ch1 id=\"h_01KT9W9QQM47PQACSFSYX7HBVY\"\u003ePackage not received\u003c/h1\u003e\u003cp\u003eIf your client has not received their package, we are here to help! Before you reach out, we recommend asking your clients to do the following:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e40c928681893fe3463c53c21e33a5753\"\u003eCheck all entries to their residence.\u003c/li\u003e\n\u003cli data-list-item-id=\"ee0a48cce8ecddd8a1679cc975e594fd3\"\u003eAsk their neighbours and check with all members of the household in case someone else received it.\u003c/li\u003e\n\u003cli data-list-item-id=\"ec5678e893ddcd116bcf2b9a98a20826d\"\u003eConfirm that the shipping address they entered at checkout is correct and that the shipping carrier selected can deliver there.\u003c/li\u003e\n\u003c/ul\u003e\u003ch1 id=\"h_01KT9W9QQPZFNSFYBM44PDWP4G\"\u003eDamaged products\u003c/h1\u003e\u003cp\u003eDid your client’s items arrive in less-than-perfect condition? We are here to help. Please reach out to us with the following information so we can assist as quickly as possible:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ee63c42c35e710729995655c7302d3ce2\"\u003eOrder number\u003c/li\u003e\n\u003cli data-list-item-id=\"e37626769d3fb09721a85de74e4fd7971\"\u003eProducts/filenames of the damaged items\u003c/li\u003e\n\u003cli data-list-item-id=\"e44fd7f32f541e337013247fc01daefa2\"\u003ePictures of the following:\u003cul\u003e\n\u003cli data-list-item-id=\"eef0207caf268e10a25d36a429a27baf4\"\u003eDamaged packaging\u003c/li\u003e\n\u003cli data-list-item-id=\"edfe557213369504fef1ce4794ac30014\"\u003eAll the damaged items\u003c/li\u003e\n\u003cli data-list-item-id=\"e9581ff0936e073e81800e5ce240ba2df\"\u003ePhoto of the shipping label on the outside box\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\u003ch1 id=\"h_01KT9W9QQTHZJZ7W13R4NWQ0B8\"\u003eNeed further help with your order?\u003c/h1\u003e\u003cp\u003eGet in touch with Pixieset on behalf of your client via the \"Contact Us\" link below as soon as you can. We will do our best to assist and get any issues resolved for you and your client.\u003c/p\u003e\u003cp\u003eFor the quickest resolution, please be sure to include the following:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"eb528b7b690473f951a3c2e6510f9b10e\"\u003eThe order number\u003c/li\u003e\n\u003cli data-list-item-id=\"ebd28602df3cfd963b0f1fb578765d4bf\"\u003eDetails of the issue\u003c/li\u003e\n\u003cli data-list-item-id=\"ec20878b664f0af7cb6455cc74f2c0dd2\"\u003ePhotos of both the prints and the packaging, where applicable\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"Need help with a client’s order? Our support \u003cem\u003eteam\u003c/em\u003e is here to assist you. In this guide, you will find helpful tips on providing","result_type":"article"},{"id":360058008252,"url":"https://pixieset.zendesk.com/api/v2/help_center/en-us/articles/360058008252.json","html_url":"https://help.pixieset.com/hc/en-us/articles/360058008252-Setting-up-Google-Analytics-for-your-Pixieset-Website","author_id":393730219771,"comments_disabled":true,"draft":false,"promoted":false,"position":16,"vote_sum":313,"vote_count":429,"section_id":360006873912,"created_at":"2021-03-13T00:06:59Z","updated_at":"2026-10-01T22:04:27Z","name":"Setting up Google Analytics for your Pixieset Website","title":"Setting up Google Analytics for your Pixieset Website","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-10-21T23:00:21Z","user_segment_id":null,"permission_group_id":620672,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eUsing Google Analytics with your Pixieset Website allows you to track the amount of visitors your website receives, where in the world they are based, how long they stay on your site, what pages they visit and what they do. This insight can help you tailor your website to your visitors, creating the best possible experience, drawing in more traffic and generating new business inquiries.\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003eNote:\u003c/strong\u003e This guide is intended for Pixieset Website. If you are looking to connect Google Analytics to collections in Client Gallery, see \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115003777031-Setting-up-Google-Analytics-for-your-Client-Galleries\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ehere\u003c/a\u003e.\u003c/em\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01K84FJMQTQ3VP3RG3N48MX016\"\u003eOn this page:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#h_01K84FJMQTHSVY0SGPV4RKQVX5\"\u003eBefore you start\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01K84FJMQTW0ZZTJ4AV9CKP7PR\"\u003eStep One: Set up your GA4 property\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01K84FJMQTYQJK3Z4GE0XT6QBW\"\u003eStep Two: Copy the measurement ID\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01K84FJMQTY67MWD15CBB9A8W6\"\u003eStep Three: Add the ID to your Pixieset Website\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01K84FJMQTP4X9Q7ECAPGJ0ZKZ\"\u003eWhat’s next?\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch1 id=\"h_01K84FJMQTHSVY0SGPV4RKQVX5\"\u003eBefore you start\u003c/h1\u003e\n\u003cul\u003e\n\u003cli\u003eYou need an upgraded \u003ca href=\"https://pixieset.com/pricing-website/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ePixieset Website\u003c/a\u003e or \u003ca href=\"https://pixieset.com/pricing-suite/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSuite Plan\u003c/a\u003e to connect Google Analytics to Pixieset Website.\u003c/li\u003e\n\u003cli\u003eA \u003ca href=\"https://marketingplatform.google.com/about/analytics/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGoogle Analytics account\u003c/a\u003e is required to complete the steps in this guide. If you are in a team account, ensure you have the \u003ca href=\"https://support.google.com/analytics/answer/9305587?hl=en#zippy=%2Cin-this-article\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eadmin or editor role\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch1 id=\"h_01K84FJMQTW0ZZTJ4AV9CKP7PR\"\u003eStep One: Set up your GA4 property\u003c/h1\u003e\n\u003cp\u003eIn order to connect your website to Google Analytics, you need to create a Google Analytics 4 property (GA4).\u003c/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003eImportant:\u003c/strong\u003e You must set up a GA4 property in order to receive analytics. On July 1 2023, Google phased out \u003ca href=\"https://support.google.com/analytics/answer/10089681?hl=en\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eUniversal Analytics properties (UA)\u003c/a\u003e and any existing properties of that type no longer process data.\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003eTo set up your GA4 property:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eGo to \u003cstrong\u003e\u003ca href=\"https://analytics.google.com/analytics/web/#/?pagename=admin\u0026amp;utm_source=gahc\u0026amp;utm_medium=dlinks\"\u003eAdmin\u003c/a\u003e\u003c/strong\u003e and click \u003cstrong\u003eCreate \u0026gt; Property\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eFill out the required business details and objectives.\u003c/li\u003e\n\u003cli\u003eOn the data collection step, select \u003cstrong\u003eWeb\u003c/strong\u003e as your platform.\u003c/li\u003e\n\u003cli\u003ePaste your site’s domain (e.g. mydomain.com) into \u003cstrong\u003eWebsite URL\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick \u003cstrong\u003eCreate stream\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/40518751710093\" alt=\"Google Analytics PW1.png\"\u003e\u003c/p\u003e\n\u003ch1 id=\"h_01K84FJMQTYQJK3Z4GE0XT6QBW\"\u003eStep Two: Copy the measurement ID\u003c/h1\u003e\n\u003cp\u003eYour new web stream will have a unique measurement ID for you to copy. The ID will be in the following format: \u003cstrong\u003eG-XXXXXXXXXX\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003eIf the measurement ID isn’t immediately shown upon creation, follow these steps to locate it:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eGo to \u003cstrong\u003eAdmin \u0026gt; \u003ca href=\"https://analytics.google.com/analytics/web/#/?pagename=admin-streams\u0026amp;utm_source=gahc\u0026amp;utm_medium=dlinks\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eData streams\u003c/a\u003e\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003eClick on your new stream.\u003c/li\u003e\n\u003cli\u003eFind the \u003cstrong\u003eMeasurement ID\u003c/strong\u003e and copy it.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/40518751710477\" alt=\"Google Analytics PW2.png\"\u003e\u003c/p\u003e\n\u003ch1 id=\"h_01K84FJMQTY67MWD15CBB9A8W6\"\u003eStep Three: Add the ID to your Pixieset Website\u003c/h1\u003e\n\u003cp\u003eOnce your measurement ID is copied, you are ready to add it to your Pixieset Website:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eIn the site builder, go to \u003cstrong\u003eSettings \u0026gt; \u003ca href=\"https://website.pixieset.com/settings/analytics\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eTracking \u0026amp; Analytics.\u003c/a\u003e\u003c/strong\u003e\n\u003c/li\u003e\n\u003cli\u003ePaste your code into \u003cstrong\u003eGoogle Analytics\u003c/strong\u003e.\u003c/li\u003e\n\u003cli\u003ePublish or re-publish your site to push the code live.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/40518751710861\" alt=\"Google Analytics PW3.png\"\u003e\u003c/p\u003e\n\u003ch1 id=\"h_01K84FJMQTP4X9Q7ECAPGJ0ZKZ\"\u003eWhat’s next?\u003c/h1\u003e\n\u003cp\u003eIt can take up to 48 hours for data from your Pixieset Website to initially appear in Google Analytics. Once the data is in the dashboard, you can begin viewing and generating reports \u003ca href=\"https://analytics.google.com/analytics/web/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003c!-- notionvc: 6468d7e0-5b5e-4278-9d5a-506990f52a86 --\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"Step Three: \u003cem\u003eAdd\u003c/em\u003e the ID to your Pixieset Website Once your measurement ID is copied, you are ready to \u003cem\u003eadd\u003c/em\u003e it to your Pixieset","result_type":"article"},{"id":31178129650957,"url":"https://pixieset.zendesk.com/api/v2/help_center/en-us/articles/31178129650957.json","html_url":"https://help.pixieset.com/hc/en-us/articles/31178129650957-Using-folders-to-share-and-organize-galleries","author_id":393730219771,"comments_disabled":true,"draft":false,"promoted":false,"position":8,"vote_sum":22,"vote_count":52,"section_id":115000676931,"created_at":"2024-10-18T19:22:48Z","updated_at":"2026-09-18T16:52:00Z","name":"Using folders to share and organize galleries","title":"Using folders to share and organize galleries","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-05T19:08:39Z","user_segment_id":null,"permission_group_id":620672,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/31178118885773\" alt=\"PixiesetFoldersSplash.gif\"\u003e\u003c/p\u003e\u003cp\u003eFolders allow you to consolidate collections from events or projects and share them together with one convenient link. This way, your clients can access and view their galleries in one organized space.\u003c/p\u003e\u003ch2 id=\"h_01JAGH2AMS6WB679EZ0RVH6VCA\"\u003eOn this page:\u003c/h2\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e826fccacb616b5f7031664f2d018004a\"\u003e\u003ca href=\"#h_01JAGH2TWP767FDMW9SDV43H9F\"\u003eWhat can I use folders for?\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ef0bf63cabf2df992108b9de59e2ef8da\"\u003e\n\u003ca href=\"#h_01JAGH4S2VDE2KGJ9V657F5KHS\"\u003eSetting up a folder\u003c/a\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e60eab975b95a22babbf468d2fc76dd3a\"\u003e\u003ca href=\"#h_01KFXW59WRBV1CNV17V3YWS3EB\"\u003eBulk creating collections\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e7c02652f031aae024b482c9e5e41cbe9\"\u003e\u003ca href=\"#h_01JN465MFR39B30BWQW24M0GR6\"\u003eFolder password\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ee38176f60bd60ef9844c583892968d5e\"\u003e\u003ca href=\"#h_01JAGH6HFKASFRPWVX6N0HZMF7\"\u003eClient side experience\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e2d1cb4d7823855d8f24d60abc5418944\"\u003e\u003ca href=\"#h_01KCS4Y7CJB1BZBC1H73SRWFJG\"\u003eExporting folder information\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003e\u003c!-- notionvc: 3f13c74a-93c6-488c-b2c1-f6f420afa1fb --\u003e\u003c/p\u003e\u003ch1 id=\"h_01JAGH2TWP767FDMW9SDV43H9F\"\u003eWhat can I use folders for?\u003c/h1\u003e\u003cp\u003eIf you work with repeat clients or do high volume photography, folders are a powerful tool for staying organized and sharing everything in one place. Here are some ideas on how to use folders:\u003c!-- notionvc: 4edce4dc-047a-476f-9d80-9eb592f929df --\u003e\u003c/p\u003e\u003cp\u003e\u003c!-- notionvc: 96a0f630-4296-4ce8-a834-bfd12160aa02 --\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e9dd258bbc80cd54552d1f0bff250adaa\"\u003e\n\u003cstrong\u003ePhotography with returning clients:\u003c/strong\u003e Organize a client’s collections into respective folders so they have a single link to view all their past sessions. The next time the client books you, add the new collection to their folder so they can easily pick up where they left off.\u003c/li\u003e\n\u003cli data-list-item-id=\"ef15fb375645ed7030178f1e9e17d69bb\"\u003e\n\u003cstrong\u003eProduct photography:\u003c/strong\u003e Consolidate a repeat client’s collections into a folder and share it with them, so they have one place to review all their past campaigns, product shoots, or promotions.\u003c/li\u003e\n\u003cli data-list-item-id=\"e5935b58b1847f1706791df1e0851a380\"\u003e\n\u003cstrong\u003eSchool or corporate photography:\u003c/strong\u003e Add collections for different classes or departments into a folder. Students and employees can quickly navigate to their specific collection to find themselves.\u003c/li\u003e\n\u003cli data-list-item-id=\"e897098a96c702be608a533bad573eb4c\"\u003e\n\u003cstrong\u003eEvent photography (sports, festivals, conferences):\u003c/strong\u003e Organize collections by day, location, or team/artist and add them to one folder to help participants find the exact moment they are looking.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/34605292149645\" alt=\"Using Folders for Galleries.gif\"\u003e\u003c/p\u003e\u003ch1 id=\"h_01KCS6RX0DBKXC78TV7HD88KTH\"\u003eSetting up a folder\u003c/h1\u003e\u003cp\u003eSet up a new folder for a client from your \u003ca href=\"http://galleries.pixieset.com/collections\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eCollections\u003c/a\u003e page:\u003c/p\u003e\u003col\u003e\n\u003cli class=\"wysiwyg-list-bold\" data-list-item-id=\"e194f2265f35f617ee07e935a433c94de\"\u003e\u003cstrong\u003eClick ▼ next to New Collection and select New Folder.\u003c/strong\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e1f41a0a05b8198e08de69888ccffd139\"\u003e\n\u003cstrong\u003eGive your folder a name and click Create Folder.\u003c/strong\u003e You can also optionally add a folder password or event date during this step.\u003c/li\u003e\n\u003cli data-list-item-id=\"efe2ed4264b632da3146ec822cb00c792\"\u003e\n\u003cstrong\u003eSelect collections and drag them into your new folder.\u003c/strong\u003e You can also create new collections within the folder itself.\u003c/li\u003e\n\u003cli data-list-item-id=\"ee3e3c4505d48a6608e9f749e8cd84c28\"\u003e\n\u003cstrong\u003eTo share the folder with a client, click ⋮ \u0026gt; Share\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\u003ch2 id=\"h_01KFXW59WRBV1CNV17V3YWS3EB\"\u003eBulk creating collections\u003c/h2\u003e\u003cp\u003eBulk creating collections is an efficient way to manage busy seasons or large projects. Pixieset lets you create multiple collections at once inside a folder, streamlining setup and keeping your delivery process on track.\u003c/p\u003e\u003cp\u003eYou can bulk create collections in Pixieset in two ways: uploading desktop folders with photos or using a CSV file.\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ebeb8f8c70f7f671b7bd411cbe823c63e\"\u003e\n\u003cstrong\u003eUploading desktop folders:\u003c/strong\u003e This is best when your photos are ready. Each folder becomes its own collection, letting you upload photos to multiple collections at once.\u003c/li\u003e\n\u003cli data-list-item-id=\"e6081910b485a5afae80f0f366176f7d8\"\u003e\n\u003cstrong\u003eUsing a CSV file:\u003c/strong\u003e This is ideal when preparing in advance. This method creates empty, pre-named collections without photos, helping you get organized ahead of upcoming sessions or events.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eTo bulk create or upload:\u003c/p\u003e\u003col\u003e\n\u003cli class=\"wysiwyg-list-bold\" data-list-item-id=\"e0107c4f4addea7aa8964ea2de53e2081\"\u003e\u003cstrong\u003eClick ▼ next to New Collection and select New Folder, or open an existing folder.\u003c/strong\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-bold\" data-list-item-id=\"e8b9322eda3b534f421257128d6c1164f\"\u003e\u003cstrong\u003eClick Bulk Create.\u003c/strong\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-bold\" data-list-item-id=\"e7c485566d18f5323a500b0babdc400a3\"\u003e\u003cstrong\u003eSelect Create via folder upload or Create via CSV.\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003eFor a detailed walkthrough on bulk creating and uploading collections, see \u003ca href=\"https://website-help.pixieset.com/en/articles/12875103-bulk-creating-collections-in-client-gallery\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\u003cp\u003e\u003cem\u003e\u003cspan data-token-index=\"0\"\u003e\u003cstrong\u003eTip\u003c/strong\u003e\u003c/span\u003e\u003cspan data-token-index=\"1\"\u003e\u003cstrong\u003e:\u003c/strong\u003e Once you’ve created your collections, you can share them with clients all at once using the \u003c/span\u003e\u003c/em\u003e\u003ca href=\"https://help.pixieset.com/hc/en-us/articles/45591863891725\" tabindex=\"0\" data-token-index=\"2\" rel=\"noopener noreferrer\" target=\"_blank\"\u003e\u003cem\u003ebulk share\u003c/em\u003e\u003c/a\u003e\u003cem\u003e\u003cspan data-token-index=\"3\"\u003e option\u003c/span\u003e\u003cspan data-token-index=\"4\"\u003e.\u003c/span\u003e\u003c/em\u003e\u003c/p\u003e\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 2130/1250;\" src=\"https://help.pixieset.com/hc/article_attachments/42984369139725\" alt=\"Bulkcreate.jpg\" width=\"2130\" height=\"1250\"\u003e\u003c/figure\u003e\u003ch2 id=\"h_01JN465MFR39B30BWQW24M0GR6\"\u003eFolder password\u003c/h2\u003e\u003cp\u003eYou can add a layer of privacy to any folder by setting a \u003cstrong\u003eglobal folder password\u003c/strong\u003e. Visitors will be required to enter the password before they can view the folder and the collections. For example, this is useful for repeat clients that’d like their collections to be accessible in one place but still private.\u003c/p\u003e\u003cp\u003e\u003cem\u003e\u003cstrong\u003eNote:\u003c/strong\u003e When you set a global folder password, all collections in that folder will use that password.\u003c/em\u003e\u003c/p\u003e\u003cp\u003eIf you did not set up a password during folder creation, you can add it afterwards:\u003c/p\u003e\u003col\u003e\n\u003cli class=\"wysiwyg-list-bold\" data-list-item-id=\"e59e1c93cf699e31770f2560a9ff74871\"\u003e\u003cstrong\u003eView the folder and click More \u0026gt; Folder settings.\u003c/strong\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e2d6b63e93cec62305e26255751ca4c1d\"\u003e\n\u003cstrong\u003eToggle on Global Folder Password.\u003c/strong\u003e This will generate a strong, randomized password for the folder and the collections within.\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-bold\" data-list-item-id=\"e11ee273e4badded63b79a6390546e6df\"\u003e\u003cstrong\u003eClick Save.\u003c/strong\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003e\u003cstrong\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/34605292151693\" alt=\"Using Folders for Galleries 2.gif\"\u003e\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003c!-- notionvc: 96a92cff-3a1f-431a-8a76-ef5e96442c27 --\u003e\u003c/p\u003e\u003cp\u003e\u003c!-- notionvc: 31d9bda6-b58f-4e85-b536-76667f7cda77 --\u003e\u003c/p\u003e\u003ch2 id=\"h_01JAGH6HFKASFRPWVX6N0HZMF7\"\u003eClient side experience\u003c/h2\u003e\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/31178129645581\" alt=\"PixiesetFolders3.gif\"\u003e\u003c/p\u003e\u003cp\u003eWhen you share a folder, your client will see the published collections organized for them to view and they can click on any to browse the photos within. If the folder is protected with a \u003ca href=\"#h_01JN465MFR39B30BWQW24M0GR6\"\u003eglobal folder password\u003c/a\u003e, your client will need to enter the password first before they can view any collections. They will only need to do this once per browser session.\u003c/p\u003e\u003cp\u003eAny updates to the folder (e.g. adding new collections) will reflect immediately on your client’s side.\u003c/p\u003e\u003cp\u003e\u003c!-- notionvc: 5758e6b3-658d-4f2f-8c69-2a7e26ce7101 --\u003e\u003c/p\u003e\u003cp\u003e\u003c!-- notionvc: 1c4ebaba-4549-4db0-8fe7-5f22ad752268 --\u003e\u003c/p\u003e\u003cp\u003e\u003c!-- notionvc: f0a1b928-50d1-480a-99b7-1820990a658b --\u003e\u003c/p\u003e\u003cp\u003e\u003c!-- notionvc: ceb4b11f-24de-424a-bb76-f32000ebe5c0 --\u003e\u003c/p\u003e\u003ch1 id=\"h_01KCS4Y7CJB1BZBC1H73SRWFJG\"\u003eExporting folder information\u003c/h1\u003e\u003cp\u003eAn export allows you to view collection information, such as passwords, download PINs, client details, and links in one place without needing to open each gallery. This helps streamline your workflow, especially for large or recurring projects.\u003c/p\u003e\u003cp\u003e\u003cem\u003e\u003cstrong\u003eNote\u003c/strong\u003e: The export includes folder details only. It does not contain any photos or videos.\u003c/em\u003e\u003c/p\u003e\u003cp\u003eTo obtain a CSV export of your folder information:\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e498cd65da5462ed9ce2851c8330e42e6\"\u003eIn \u003ca href=\"http://galleries.pixieset.com/collections\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eCollections\u003c/a\u003e, select the folder.\u003c/li\u003e\n\u003cli data-list-item-id=\"e6eb9ffa94a530fd06a40f51ad5b9d564\"\u003eClick \u003cstrong\u003eExport\u003c/strong\u003e in the top right corner.\u003c/li\u003e\n\u003c/ol\u003e\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 1952/732;\" src=\"https://help.pixieset.com/hc/article_attachments/42045505972621\" alt=\"FoldersExport.png\" width=\"1952\" height=\"732\"\u003e\u003c/figure\u003e\u003cp\u003eYour CSV will list details for the collections within the folder, organized into the following columns:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e5a5186ec66c0efa649720554e49ad626\"\u003eCollection Name\u003c/li\u003e\n\u003cli data-list-item-id=\"e330adf3e7410ecc9e7e075ad1260adbe\"\u003eFirst Name\u003c/li\u003e\n\u003cli data-list-item-id=\"e004fdaa8e0d2acd38c12891a560bcd0e\"\u003eLast Name\u003c/li\u003e\n\u003cli data-list-item-id=\"ede399220d09fab736c2ed87697aefd6b\"\u003eEmail\u003c/li\u003e\n\u003cli data-list-item-id=\"ea29ffbe05d687d5dfd75d577fad3a0de\"\u003eDownload PIN\u003c/li\u003e\n\u003cli data-list-item-id=\"e327a8dc763c62b3c1e19946a2120cd48\"\u003eCollection Password\u003c/li\u003e\n\u003cli data-list-item-id=\"e55f60166caade3207340ecc0bd16275b\"\u003eClient Private Password\u003c/li\u003e\n\u003cli data-list-item-id=\"ed31117907d9df46253ebbe5c60e36d3e\"\u003eFolder Password\u003c/li\u003e\n\u003cli data-list-item-id=\"ed93b68143ba7f65c6a882d0f5bbf9a37\"\u003eCollection URL\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"conferences): Organize collections by day, location, or \u003cem\u003eteam\u003c/em\u003e/artist and \u003cem\u003eadd\u003c/em\u003e them to one folder to help participants find the exact","result_type":"article"},{"id":4912565981453,"url":"https://pixieset.zendesk.com/api/v2/help_center/en-us/articles/4912565981453.json","html_url":"https://help.pixieset.com/hc/en-us/articles/4912565981453-Understanding-Login-Verification","author_id":393730219771,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-17,"vote_count":75,"section_id":4909399999757,"created_at":"2022-03-18T21:22:24Z","updated_at":"2026-10-02T21:50:47Z","name":"Understanding Login Verification","title":"Understanding Login Verification","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2022-12-16T16:15:38Z","user_segment_id":null,"permission_group_id":620672,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eAt Pixieset, we are strongly committed to providing reliable image security while maintaining the integrity of your account. When you first create a Pixieset account, our system will remember your location and the device you used to sign up. Whenever there is a new login attempt from an unrecognized device or location, we will send a \u003cstrong\u003e\u003cspan class=\"notion-enable-hover\" data-token-index=\"1\" data-reactroot=\"\"\u003eNew Login \u003c/span\u003e\u003c/strong\u003emessage to your \u003cstrong\u003e\u003cspan class=\"notion-enable-hover\" data-token-index=\"3\" data-reactroot=\"\"\u003eAccount Email Address\u003c/span\u003e\u003c/strong\u003e. This email may include a verification code that will need to be entered to verify your identity.\u003cbr\u003e\u003cbr\u003e\u003c/p\u003e\n\u003ch2\u003eLocating your Verification Code\u003c/h2\u003e\n\u003cp\u003eIf you are having trouble receiving your \u003cstrong\u003eLogin\u003c/strong\u003e \u003cstrong\u003eVerification Code\u003c/strong\u003e, the following steps should help you locate the email and get you logged in:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eEnsure you are checking the correct inbox for the email address associated with your Pixieset account.\u003c/li\u003e\n\u003cli\u003eSearch your inbox for the sender ’\u003cstrong\u003einfo@pixieset.com\u003c/strong\u003e’ or for the subject line '\u003cstrong\u003eNew login attempt to Pixieset\u003c/strong\u003e'.\u003c/li\u003e\n\u003cli\u003eSearch your \u003cstrong\u003ejunk/spam\u003c/strong\u003e folder for the same.\u003c/li\u003e\n\u003cli\u003eCheck back in a few minutes.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eTo ensure that you receive all emails from Pixieset, you may need to add us to your Safe Senders list; the emails that we send will come from \u003cstrong\u003einfo@pixieset.com\u003c/strong\u003e, \u003cstrong\u003emailer@pixiesetmail.com\u003c/strong\u003e, and \u003cstrong\u003enotifications@pixiesetmail.com\u003c/strong\u003e.\u003cbr\u003e\u003cbr\u003e\u003c/p\u003e\n\u003ch2\u003eUnrecognized Login Attempt\u003c/h2\u003e\n\u003cp\u003eIn the event that you do not recognize a login attempt, we recommend \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115003796752-How-can-I-update-my-profile-or-change-my-username-and-password-\" target=\"_self\" rel=\"undefined\"\u003eupdating your password\u003c/a\u003e immediately to ensure the security of your account. For an added layer of protection, you can also enable \u003cstrong\u003e\u003ca href=\"https://help.pixieset.com/hc/en-us/articles/360046803431-Setting-up-two-factor-authentication-2FA-\" target=\"_self\" rel=\"undefined\"\u003eTwo-Factor Authentication\u003c/a\u003e\u003c/strong\u003e for your Pixieset Account. This will prompt you to enter a code generated by your authenticator app each time you log in from an unrecognized device.\u003cbr\u003e\u003cbr\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"notion-enable-hover\" data-token-index=\"0\" data-reactroot=\"\"\u003eTip: \u003c/span\u003e\u003c/strong\u003eYou can review the devices and browsers for your active login sessions by going to your \u003ca href=\"https://gallery.pixieset.com/account/\" target=\"_self\" rel=\"undefined\"\u003eAccount Page\u003c/a\u003e and scrolling down to the \u003cstrong\u003e\u003cspan class=\"notion-enable-hover\" data-token-index=\"4\" data-reactroot=\"\"\u003eAccount Security\u003c/span\u003e\u003c/strong\u003e section. Here, you will also be able to remove any sessions that you do not recognize.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003eIf you’re still having trouble getting logged in, please reach out to our Support Team for assistance by clicking \u003cstrong\u003eContact Us\u003c/strong\u003e at the top of this article.\u003c/p\u003e","user_segment_ids":[],"snippet":"that you receive all emails from Pixieset, you may need to \u003cem\u003eadd\u003c/em\u003e us to your Safe Senders list; the emails that we send will","result_type":"article"},{"id":115003767112,"url":"https://pixieset.zendesk.com/api/v2/help_center/en-us/articles/115003767112.json","html_url":"https://help.pixieset.com/hc/en-us/articles/115003767112-Why-am-I-seeing-error-messages-when-I-upload","author_id":115985547692,"comments_disabled":true,"draft":false,"promoted":false,"position":19,"vote_sum":-97,"vote_count":721,"section_id":360006919971,"created_at":"2018-01-03T22:19:57Z","updated_at":"2026-10-06T23:54:37Z","name":"Why am I seeing error messages when I upload?","title":"Why am I seeing error messages when I upload?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-27T18:46:24Z","user_segment_id":null,"permission_group_id":620672,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eIf you see error messages while uploading photos or videos, there are a few things you can do to help get things up and running again. Uploads to Pixieset are supported via \u003cstrong\u003edesktop/laptop\u003c/strong\u003e. This article will help walk you through our recommended troubleshooting steps so that you can ensure your photo and video files upload successfully to Pixieset.\u003c/p\u003e\u003ch2 id=\"h_01JHNQTH76MYJRZ67X88FDPK80\"\u003eStep 1: Ensure your files are formatted correctly\u003c/h2\u003e\u003cp\u003eBefore you attempt uploading your files again, make sure they are in a supported format with \u003cstrong\u003eonly alpha-numeric characters\u003c/strong\u003e in their filenames:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e8e1dd754780936b05848cc27e90b87d8\"\u003eFor image files, \u003cstrong\u003eJPEG, GIF\u003c/strong\u003e, \u003cstrong\u003eor PNG\u003c/strong\u003e format that are \u003cstrong\u003eless than 100 MB\u003c/strong\u003e \u003cstrong\u003eeach\u003c/strong\u003e are supported.\u003c/li\u003e\n\u003cli data-list-item-id=\"e497e68bf5f95851fa9c11289e4c41fe6\"\u003eFor video files, \u003cstrong\u003emp4, mov, avi\u003c/strong\u003e, and \u003cstrong\u003em4v\u003c/strong\u003e files are supported.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eFor more information, review our \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115002900632\" target=\"_blank\" rel=\"noopener noreferrer\"\u003efile size and format requirements\u003c/a\u003e.\u003c/p\u003e\u003ch2 id=\"h_01JHNQTH76VWYDBNPNC2077S9V\"\u003eStep 2: Troubleshoot your browser\u003c/h2\u003e\u003cp\u003eYour browser may be the cause of the uploading issue. We recommend \u003cstrong\u003eChrome\u003c/strong\u003e, \u003cstrong\u003eSafari\u003c/strong\u003e, and \u003cstrong\u003eFirefox\u003c/strong\u003e for uploading to Pixieset. There are a few things you can do to solve browser related issues:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"effd5a0bbcdce3c176ff885dc03075333\"\u003e\n\u003cstrong\u003eClear cache:\u003c/strong\u003e Clearing your browser’s cache will help resolve most uploading errors. You can find the steps for your specific browser \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115003003631\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ehere\u003c/a\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e9b35083ce2db6ee62095a70e745de9f4\"\u003e\n\u003cstrong\u003eUpdate your browser:\u003c/strong\u003e We generally recommend using the \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115003003631-How-do-I-clear-my-browser-s-site-data#h_01H98Z2TAYD72JCY2VS50PQR6A\" target=\"_blank\" rel=\"noopener noreferrer\"\u003emost updated version\u003c/a\u003e of your browser.\u003c/li\u003e\n\u003cli data-list-item-id=\"ee29407f362e6f5d33df5e41252fe03de\"\u003e\n\u003cstrong\u003eSwitch your browser:\u003c/strong\u003e To help rule out browser related issues, you can try a different browser and see if the upload works there.\u003c/li\u003e\n\u003c/ul\u003e\u003ch2 id=\"h_01JHNQTH76Y8HH6YDF05D9GSNV\"\u003eStep 3: Troubleshoot your network\u003c/h2\u003e\u003cp\u003eIf you notice errors during the upload process it could be due to a \u003cstrong\u003enetwork\u003c/strong\u003e issue. There may have been temporary disruptions in the connection. To troubleshoot:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e8ce81b0a936842b13366dd223a81ac8f\"\u003eRestart your device and router\u003c/li\u003e\n\u003cli data-list-item-id=\"e14f2e1f8498e82ee1ac09d9362c08ac7\"\u003eTry a different network\u003c/li\u003e\n\u003cli data-list-item-id=\"e5e5bc4c0309145b2ced7e1231661900e\"\u003eUpload smaller batches of files\u003c/li\u003e\n\u003c/ul\u003e\u003ch2 id=\"h_01JHNQTH7684AQWT17CRFPAMZZ\"\u003eStep 4: Use the Flash Uploader\u003c/h2\u003e\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/33511034629005\" alt=\"Why am I seeing error messages when I upload.gif\"\u003e\u003c/p\u003e\u003cp\u003eYou can switch to our secondary uploader powered by Adobe Flash to see if the error persists:\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e770ed4cad5501866a891065443b5343c\"\u003eIn the uploader, click \u003cstrong\u003eSwitch to classic uploader\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"ece453d8f216d098bfae9dc06b59131b7\"\u003eSelect \u003cstrong\u003eSwitch to Flash uploader\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e16dd608cf561b9765d93dba735f978e2\"\u003eClick +\u003cstrong\u003eAdd\u003c/strong\u003e and select the files you’d like to upload.\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003eIf you continue to have issues, please reach out to our support team by clicking \u003cstrong\u003eHelp (?) \u0026gt; Contact Us\u003c/strong\u003e from your \u003ca href=\"https://galleries.pixieset.com/collections\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eClient Gallery Dashboard\u003c/a\u003e. Please provide some details such as the name of the collection and the troubleshooting steps you have tried, so we can best pinpoint the issue and resolve it as quickly as possible.\u003c/p\u003e\u003c!-- notionvc: 7a7d7562-c4e8-4190-9b8a-626ded0aeaf3 --\u003e","user_segment_ids":[],"snippet":"classic uploader. Select Switch to Flash uploader. Click + \u003cem\u003eAdd\u003c/em\u003e and select the files you’d like to upload. If you continue","result_type":"article"},{"id":115003756891,"url":"https://pixieset.zendesk.com/api/v2/help_center/en-us/articles/115003756891.json","html_url":"https://help.pixieset.com/hc/en-us/articles/115003756891-Recovering-your-account-if-you-can-t-log-in","author_id":393730219771,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":-178,"vote_count":362,"section_id":4909399999757,"created_at":"2018-01-03T22:08:17Z","updated_at":"2026-10-05T14:17:01Z","name":"Recovering your account if you can’t log in","title":"Recovering your account if you can’t log in","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-08-14T15:48:23Z","user_segment_id":null,"permission_group_id":620672,"content_tag_ids":[],"label_names":[],"body":"\u003ch1 id=\"h_01K2MM6NHB1BPR6W4J07HB6ZRN\"\u003eOn this page:\u003c/h1\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#h_01GW0CWDGC64V93N9ZS0408EJX\" target=\"_self\" rel=\"undefined\"\u003eLost Password\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01GW0CWYJS6C1ZCY2VJ5JP4KQ3\" target=\"_self\"\u003eForgotten account email address\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01GW0CX2XZK29C256Z0J6ES6S3\" target=\"_self\" rel=\"undefined\"\u003eLogin Verification Code\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01GW0CX8ZJ5CKCGAJTA9AFP1W6\" target=\"_self\" rel=\"undefined\"\u003eTwo-Factor Authentication\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01GW0CXGDCA7MS7Z0KEQ4FKMQ7\" target=\"_self\" rel=\"undefined\"\u003eOther Login Issues\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"h_01GW0CWDGC64V93N9ZS0408EJX\"\u003eLost password\u003c/h2\u003e\n\u003cp\u003eIf you can no longer remember the password for your Pixieset Account, you can request a password reset from the \u003ca href=\"http://pixieset.com/login\"\u003elogin screen\u003c/a\u003e using the \u003cstrong\u003eLost\u003c/strong\u003e \u003cstrong\u003ePassword?\u003c/strong\u003e button.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/14161337036301\" alt=\"lostpass.png\"\u003e\u003c/p\u003e\n\u003cp\u003eThis will generate a password reset email to your \u003cstrong\u003eAccount Email\u003c/strong\u003e containing a secure link for you to update your password.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTip:\u003c/strong\u003e To ensure that you receive all emails from Pixieset, you may need to add us to the Safe Senders list for your email provider; the emails that we send will come from \u003ca href=\"mailto:info@pixieset.com\"\u003einfo@pixieset.com\u003c/a\u003e, \u003ca href=\"mailto:mailer@pixiesetmail.com\"\u003emailer@pixiesetmail.com\u003c/a\u003e, and \u003ca href=\"mailto:notifications@pixiesetmail.com\"\u003enotifications@pixiesetmail.com\u003c/a\u003e.\u003c/p\u003e\n\u003ch3 id=\"h_01K2MM6NHC0V0YH2PCYH7R2QZ1\"\u003eLog in with Google\u003c/h3\u003e\n\u003cp\u003eIf your Google account is connected to the same email address used to register your Pixieset account, you can easily log into your Pixieset account using the \u003cstrong\u003eContinue with Google\u003c/strong\u003e button. Your Google account will automatically be connected to your Pixieset account, and you can log in with a single click.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/14161342080397\" alt=\"login.png\"\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01GW0CWYJS6C1ZCY2VJ5JP4KQ3\"\u003eForgotten account email address\u003c/h2\u003e\n\u003cp\u003eIf you have forgotten the email address associated with your Pixieset Account, you can try searching your email inboxes for any messages from Pixieset, or specifically for the subject line 'Welcome to Pixieset' which would be sent from \u003ca href=\"mailto:info@pixieset.com\"\u003einfo@pixieset.com\u003c/a\u003e. This should help you confirm which email address you set up the account with.\u003c/p\u003e\n\u003ch2 id=\"h_01GW0CX2XZK29C256Z0J6ES6S3\"\u003eLogin verification code\u003c/h2\u003e\n\u003cp\u003eWhen you first create a Pixieset account, our system will remember your location and the device you used to sign up. Whenever there is a new login attempt from an unrecognized device or location, we will send a verification email containing a unique code to the email address registered to your account. To prevent unauthorized access to your account, this verification code is required to continue logging into your Pixieset dashboard.\u003c/p\u003e\n\u003cp\u003eTo locate this code, check your email inbox for an email from \u003cstrong\u003e\u003ca href=\"mailto:info@pixieset.com\"\u003einfo@pixieset.com\u003c/a\u003e\u003c/strong\u003e with the subject ‘\u003cstrong\u003eNew login attempt to Pixieset\u003c/strong\u003e’. You may need to double check your junk/spam folder if you cannot see it. You can learn more about the verification code requirement and preventing unauthorized login attempts \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/4912565981453\" target=\"_self\" rel=\"undefined\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\u003ch2 id=\"h_01GW0CX8ZJ5CKCGAJTA9AFP1W6\"\u003eTwo-Factor Authentication (2FA)\u003c/h2\u003e\n\u003cp\u003eTwo-Factor Authentication (2FA) is an optional security feature that adds an extra layer of protection to your Pixieset account. With 2FA turned on, a verification code from an authentication app would be required in order to log in to your account.\u003c/p\u003e\n\u003cp\u003eTwo-Factor Authentication verification codes are not provided via text or email, and cannot be recovered by Pixieset Support. If you’re not able to locate the app, you could try searching your phone for an “auth” app; the most popular ones are Google Authenticator, Microsoft Authenticator, or Authy.\u003c/p\u003e\n\u003cp\u003eIf you have an iPhone, this may also have been set up within your phone’s default settings; on your phone go to \u003cstrong\u003eSettings \u0026gt; Passwords\u003c/strong\u003e, locate \u003cstrong\u003ePixieset\u003c/strong\u003e and see if 2FA is set up under \u003cstrong\u003eVerification Code\u003c/strong\u003e.\u003c/p\u003e\n\u003cp class=\"intercom-interblocks-align-left\" data-pm-slice=\"1 1 []\"\u003eIf you have lost access to the authentication app, you can log in with one of the single-use, emergency backup codes provided during setup.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTip:\u003c/strong\u003e If you’re actively logged into your Pixieset account on a different device, you can temporarily turn Two-Factor Authentication off from your \u003ca href=\"https://gallery.pixieset.com/account/\"\u003eAccount\u003c/a\u003e page (\u003cem\u003eclick your Profile Icon \u0026gt; Account\u003c/em\u003e). Then, you’ll be able to access your account from the new device without needing to enter a code. Remember to turn 2FA back on when you’re done to re-secure your account!\u003c/p\u003e\n\u003cp\u003eLearn more about Two-Factor Authentication and how it works here: \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/360046803431\" target=\"_self\" rel=\"undefined\"\u003eSetting up Two-Factor Authentication (2FA)\u003c/a\u003e\u003c/p\u003e\n\u003ch2 id=\"h_01GW0CXGDCA7MS7Z0KEQ4FKMQ7\"\u003eOther Login Issues\u003c/h2\u003e\n\u003cp\u003eIf you can no longer access the email address you used to sign up, or are unable to access your Pixieset account for any other reason, please reach out to our Support Team.\u003c/p\u003e","user_segment_ids":[],"snippet":"that you receive all emails from Pixieset, you may need to \u003cem\u003eadd\u003c/em\u003e us to the Safe Senders list for your email provider; the emails","result_type":"article"},{"id":115002705911,"url":"https://pixieset.zendesk.com/api/v2/help_center/en-us/articles/115002705911.json","html_url":"https://help.pixieset.com/hc/en-us/articles/115002705911-Accepting-Store-payments-with-PayPal","author_id":115985547692,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":40,"vote_count":110,"section_id":115000678551,"created_at":"2017-11-10T23:58:18Z","updated_at":"2026-10-05T15:07:50Z","name":"Accepting Store payments with PayPal","title":"Accepting Store payments with PayPal","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-16T16:30:05Z","user_segment_id":null,"permission_group_id":620672,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eIn order to accept payments for orders, you will need to set up at least one payment method in your Store settings (\u003cstrong\u003eStore Dashboard \u0026gt;\u003c/strong\u003e \u003ca href=\"https://gallery.pixieset.com/store/setting/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSettings\u003c/a\u003e).\u003c/p\u003e\u003cp\u003eConnecting your \u003cstrong\u003ePayPal business account\u003c/strong\u003e (Pro or Standard) allows you to turn on PayPal Express Checkout in your galleries’ Store. While checking out, your clients will be able to pay with supported credit and debit cards, as well as their PayPal account balance.\u003c/p\u003e\u003cp\u003eGenerally, PayPal charges a processing fee of 2.99% + 49¢ for each credit/debit card transaction, and 3.49% + 49¢ for each PayPal account checkout transaction. This rate may vary based on your country. You can refer to \u003ca href=\"https://www.paypal.com/ca/webapps/mpp/country-worldwide\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ePayPal’s global page\u003c/a\u003e to see a list of their supported countries.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch2 id=\"h_01J7YHRCGFYDBGQGBZC2QG5K29\"\u003eOn this page:\u003c/h2\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e33ec5e8bd861394b2ad48b9f1725d8f1\"\u003e\u003ca href=\"#h_01J7YHRCGFX45CCQY943DTENGB\"\u003eConnecting PayPal\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e04a1cc7737aa87f03b8b6bf383c19909\"\u003e\u003ca href=\"#h_01J7YHRCGF17J5FJDQQ8ECC512\"\u003eWhat will the client see?\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"eec494dc6401686f27f479a7c97c7aa55\"\u003e\u003ca href=\"#h_01J9SR8WZRKJEPJ5MAQD6KBWNP\"\u003eWhat happens when a client places an order?\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ebdf4324a889aeffeefed147f7eeb91c4\"\u003e\u003ca href=\"#h_01J7YHRCGFZFVCYPVYXSZBN73E\"\u003eTroubleshooting Payment Errors\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch1 id=\"h_01J7YHRCGFX45CCQY943DTENGB\"\u003eConnecting PayPal\u003c/h1\u003e\u003cp\u003eSetting up PayPal requires two main steps: adding your API credentials and authorizing Pixieset to capture funds:\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e2b4ba8d85b4dee2554e0531d56f0ab54\"\u003e\n\u003cp\u003e\u003cstrong\u003eIn Store \u0026gt; \u003c/strong\u003e\u003ca href=\"https://gallery.pixieset.com/store/setting/\"\u003e\u003cstrong\u003eSettings\u003c/strong\u003e\u003c/a\u003e, \u003cstrong\u003eclick Get Started\u003c/strong\u003e \u003cstrong\u003ebeside PayPal\u003c/strong\u003e. Then, click ’Add your API Credentials’ and select ‘Retrieve my credentials’. A pop-up containing PayPal’s sign-in page should appear.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/30436171828877\" alt=\"Accepting Store Payments with PayPal 1.gif\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e72d226003273b4c40ba0863e3e9cca25\"\u003eOnce signed into PayPal, locate your API credentials by \u003cspan data-token-index=\"1\"\u003escrolling down in the same pop-up window\u003c/span\u003e until you \u003cspan data-token-index=\"3\"\u003esee \u003c/span\u003e\u003cspan data-token-index=\"4\"\u003e\u003cstrong\u003eSet up PayPal API on your website\u003c/strong\u003e\u003c/span\u003e\u003cspan data-token-index=\"5\"\u003e. Under it, click \u003c/span\u003e\u003cspan data-token-index=\"6\"\u003e\u003cstrong\u003eContinue with out-of-use NVP/SOAP credentials\u003c/strong\u003e.\u003c/span\u003e\u003cspan class=\"notion-enable-hover\" data-token-index=\"3\"\u003e\u003cstrong\u003e \u003c/strong\u003e\u003c/span\u003eFor an alternate way to retrieve your API credentials, see our guide \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115003781011\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ehere\u003c/a\u003e.\u003cbr\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/45009853864205\" alt=\"PayPal1.1.png\" width=\"1277\" height=\"546\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ebb5c25f2bb0003e91f0d01fc44de3411\"\u003e\n\u003cspan data-token-index=\"0\"\u003eSelect \u003c/span\u003e\u003cspan data-token-index=\"1\"\u003e\u003cstrong\u003eDirect (custom application\u003c/strong\u003e\u003c/span\u003e\u003cspan data-token-index=\"2\"\u003e\u003cstrong\u003e)\u003c/strong\u003e and click \u003c/span\u003e\u003cspan data-token-index=\"3\"\u003e\u003cstrong\u003eContinue with deprecated credentials\u003c/strong\u003e\u003c/span\u003e\u003cspan data-token-index=\"4\"\u003e. \u003c/span\u003e\u003cem\u003e\u003cspan data-token-index=\"4\"\u003e(Note: If prompted for an explanation, you can enter something like “The integration I am connecting to currently requires the legacy credentials.”)\u003c/span\u003e\u003c/em\u003e\u003cbr\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/45009853864333\" alt=\"PayPal1.2.png\" width=\"671\" height=\"260\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e208ad1ab2bcfb0ef3b2c396a2ac985cf\"\u003eCopy and paste the credentials into the corresponding fields in your Pixieset Dashboard. Click \u003cstrong\u003eSave.\u003c/strong\u003e\u003cbr\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/30436161005965\" alt=\"Accepting Store Payments with PayPal 5.png\"\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e7ff390d339279a6cda987e77b35dc9f3\"\u003e\n\u003cp\u003eLastly, authorize Pixieset's selling agreement by clicking \u003cstrong\u003eAuthorize Now.\u003c/strong\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/30436161008013\" alt=\"Accepting Store Payments with PayPal 2.png\"\u003e\u003c/p\u003e\n\u003cp\u003eYou will be directed to PayPal's site so that you can log in and complete the authorization. Once logged in, click on \u003cstrong\u003eAgree and Continue\u003c/strong\u003e. You will then be redirected back to your Pixieset Dashboard and will see a green \u003cstrong\u003eON\u003c/strong\u003e indicator to let you know PayPal has been connected successfully.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\u003ch1 id=\"h_01J7YHRCGF17J5FJDQQ8ECC512\"\u003eWhat will the client see?\u003c/h1\u003e\u003cp\u003eWhen you have your PayPal account connected as a payment method, your client will see a \u003cstrong\u003eCheck out with PayPal\u003c/strong\u003e option when paying for their Store orders.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/30436161009549\" alt=\"Accepting Store Payments with PayPal 3.png\"\u003e\u003c/p\u003e\u003ch1 id=\"h_01J9SR8WZRKJEPJ5MAQD6KBWNP\"\u003eWhat happens when a client places an order?\u003c/h1\u003e\u003cp\u003eYou can view the profit made from an order at any time from your Store \u0026gt; \u003ca href=\"https://gallery.pixieset.com/store/order/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eOrders\u003c/a\u003e page and clicking \u003cstrong\u003eView\u003c/strong\u003e next to the order.\u003c/p\u003e\u003cp\u003eWhen a client pays through your PayPal integration at checkout, the following happens:\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"eb407eb14d89ae0edf74c53d5b17e7142\"\u003ePayPal will immediately deposit the total amount the client paid at checkout into your PayPal account.\u003c/li\u003e\n\u003cli data-list-item-id=\"ec0a017f6af76f5052511a339abd64f91\"\u003e\n\u003cp\u003ePixieset charges your default payment source in PayPal in order to transfer the \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115003793352\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ecost of goods sold\u003c/a\u003e to the lab (for printing and shipping).\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/30939977168909\" alt=\"PayPalExample.png\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eFrom there, your funds will reside as a balance in your PayPal account. You need to \u003ca href=\"https://www.paypal.com/us/cshelp/article/how-do-i-get-money-out-of-my-paypal-account-help394\" target=\"_blank\" rel=\"noopener noreferrer\"\u003einitiate a withdrawal\u003c/a\u003e to transfer money out of your PayPal account. \u003c/p\u003e\u003ch1 id=\"01J9SR0SA9SBF2SSS80V76QY4D\"\u003eTroubleshooting Payment Errors\u003c/h1\u003e\u003cp\u003eIf your clients see an error at checkout, their bank could be preventing the payment due to insufficient funds, incorrect payment details, or another type of block from their bank. Reviewing the transaction details in your \u003cstrong\u003ePayPal Dashboard\u003c/strong\u003e will give you specific information about the decline so you can help your clients resolve the issue.\u003c/p\u003e\u003cp\u003ePayPal may also prevent your clients from making any payments if your PayPal account has not been fully activated or is missing any information. We recommend logging in to your PayPal dashboard to double-check the following:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e80759032aa80a3a92a737aa25adae7c9\"\u003eBoth your PayPal account and email address are fully verified.\u003c/li\u003e\n\u003cli data-list-item-id=\"e2e18b4d6cb55f67c64b15f87f54586e5\"\u003eThere are no missing account details.\u003c/li\u003e\n\u003cli data-list-item-id=\"e07e61c128cbe840acb0c4b2e831a56ba\"\u003eYour Store is set up with a \u003ca href=\"https://developer.paypal.com/docs/reports/reference/paypal-supported-currencies/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ecurrency supported by PayPal\u003c/a\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eIf you can’t find any missing details, the PayPal Express Checkout Support Team will have more insight.\u003c/p\u003e\u003cp\u003e\u003cem\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Placing an order yourself with your own PayPal account will typically lead to an error due to restrictions on PayPal’s side. You can avoid this by placing the order with a \u003c/em\u003e\u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115003009912-How-do-I-purchase-prints-at-cost\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cem\u003e100% off coupon instead\u003c/em\u003e\u003c/a\u003e\u003cem\u003e.\u003c/em\u003e\u003c/p\u003e\u003cp\u003e \u003c/p\u003e","user_segment_ids":[],"snippet":"\u0026gt; Settings, click Get Started beside PayPal. Then, click ’\u003cem\u003eAdd\u003c/em\u003e your API Credentials’ and select ‘Retrieve my credentials’","result_type":"article"},{"id":360043384432,"url":"https://pixieset.zendesk.com/api/v2/help_center/en-us/articles/360043384432.json","html_url":"https://help.pixieset.com/hc/en-us/articles/360043384432-Getting-started-with-Automatic-Fulfillment","author_id":115901512692,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":141,"vote_count":163,"section_id":115000689092,"created_at":"2020-05-19T02:31:51Z","updated_at":"2026-09-24T11:24:42Z","name":"Getting started with Automatic Fulfillment","title":"Getting started with Automatic Fulfillment","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2022-11-30T21:38:59Z","user_segment_id":null,"permission_group_id":620672,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWith Automatic Fulfillment, you can easily sell prints online through your Client Galleries. Once your Store is set up, one of our industry leading \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/360043819511\" target=\"_self\" rel=\"undefined\"\u003eprofessional print lab partners\u003c/a\u003e will print your orders and ship the final products directly to your clients.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/6168509121805/af-hero.png\" alt=\"af-hero.png\"\u003e\u003c/p\u003e\n\u003cp\u003eYou can also watch this \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/360060307571\" target=\"_self\" rel=\"undefined\"\u003evideo tutorial\u003c/a\u003e about setting up your Store for a step by step walkthrough. If you’d prefer to handle fulfillment yourself, check out \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115002989791\" target=\"_self\" rel=\"undefined\"\u003eGetting started with Self Fulfillment\u003c/a\u003e instead.\u003c/p\u003e\n\u003ch1\u003eOn this page:\u003c/h1\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#h_01G2THQJ6M5YEHYP1HPAHC6VFG\" target=\"_self\"\u003eHow Automatic Fulfillment works\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01G2THQSA8DRQFX6TF5A26WP40\" target=\"_self\"\u003eCreating an Automatic Fulfillment price sheet\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01G2THQZXE4FZWW3GZ78JXQ72A\" target=\"_self\"\u003eProducts available for sale\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01G2THR5PBJD9KRV29X4NWQYVD\" target=\"_self\"\u003eEarning a profit in your Store\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01G2THRDBV8MHZRXXAH6CFFSZB\" target=\"_self\"\u003eProviding support to clients\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch1 id=\"h_01G2THQJ6M5YEHYP1HPAHC6VFG\"\u003eHow Automatic Fulfillment works\u003c/h1\u003e\n\u003cp\u003eOur Automatic Fulfillment system will handle everything from printing your orders to shipping them to your clients, making selling prints in your Store a ‘hands-off’ experience.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow does it work?\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eFirst, you’ll create an Automatic Fulfillment price sheet and assign it to your Client Gallery collection. This will allow clients to browse the available products and place their order right from the gallery! Once your client places an order, you’ll be able to review it in your Dashboard, to see what images and products were purchased, and check on the order status.\u003c/li\u003e\n\u003cli\u003eThe order is automatically sent to a professional print lab, where it is printed and packaged for shipping to your client. Orders are sent in white-label packages, meaning that there is no branding or information about the lab or Pixieset, creating a more seamless experience for your clients.\u003c/li\u003e\n\u003cli\u003eThe lab ships the order directly to your client, using the shipping method they selected during checkout. Tracking details (if available) will automatically be sent to you and your client, so they can easily keep an eye on delivery!\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch1 id=\"h_01G2THQSA8DRQFX6TF5A26WP40\"\u003eCreating an Automatic Fulfillment price sheet\u003c/h1\u003e\n\u003cp\u003ePrice sheets determine what products you are selling, and at what price. If you have already \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115003778311\" target=\"_self\" rel=\"undefined\"\u003econnected a payment method\u003c/a\u003e, you can get started with Automatic Fulfillment by creating a new price sheet and assigning it to your galleries.\u003c/p\u003e\n\u003cp\u003eLearn more: \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115002706031\" target=\"_self\" rel=\"undefined\"\u003eAll about Price Sheets\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSteps:\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cp\u003eFrom your dashboard, go to \u003cstrong\u003eStore\u003c/strong\u003e \u0026gt; \u003cstrong\u003e\u003ca href=\"https://gallery.pixieset.com/store/price/\" target=\"_self\" rel=\"undefined\"\u003eProducts\u003c/a\u003e\u003c/strong\u003e and click on \u003cstrong\u003e+ Add Price Sheet\u003c/strong\u003e.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eEnter a name and select \u003cstrong\u003eAutomatic Fulfillment\u003c/strong\u003e. You can then choose which print lab to use to fulfill your orders: \u003cstrong\u003eAutomatic\u003c/strong\u003e: This will connect your price sheet with one of our professional lab partners depending on your business location \u003cstrong\u003eChoose a specific lab:\u003c/strong\u003e This option will allow you to choose one specific lab from all of the available lab partners in your business location\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/6168510242701/choose-lab.gif\" alt=\"choose-lab.gif\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eClick \u003cstrong\u003eCreate\u003c/strong\u003e and your new price sheet will be created and populated with all of the products available from the lab you selected.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eIn your new price sheet, you can review the available products and decide on the final prices for each item you want to sell. Learn more: \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115002702452\" target=\"_self\" rel=\"undefined\"\u003eAdding and pricing products in your Store\u003c/a\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eOnce your price sheet is ready, assign it to a Client Gallery collection to start selling! Learn more: \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115003003531\" target=\"_self\" rel=\"undefined\"\u003eAssigning price sheets to a galleries\u003c/a\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch1 id=\"h_01G2THQZXE4FZWW3GZ78JXQ72A\"\u003eProducts available for sale\u003c/h1\u003e\n\u003cp\u003eWe have partnered with professional print labs dedicated to delivering the highest quality print products. Through our lab partners, you will be able to offer classic photographic prints, fine art prints, canvases, framed prints, metal prints, and much more!\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/6168510887309/products.png\" alt=\"products.png\"\u003e\u003c/p\u003e\n\u003cp\u003eThe exact product range available depends on the print lab you have chosen. Once you have created an Automatic Fulfillment price sheet connected with one of our lab partners, it will automatically be populated with all of the available products from that lab.\u003c/p\u003e\n\u003cp\u003eLearn more about our labs here: \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/360043819511\" target=\"_self\" rel=\"undefined\"\u003ePrint labs available with Pixieset\u003c/a\u003e\u003c/p\u003e\n\u003ch1 id=\"h_01G2THR5PBJD9KRV29X4NWQYVD\"\u003eEarning a profit in your Store\u003c/h1\u003e\n\u003cp\u003eWhen setting up your price sheet, you are able to set your own prices and markup for the products in your Store. You can review the printing cost for each item, and adjust your pricing as needed. Learn more: \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115002702452\" target=\"_self\" rel=\"undefined\"\u003eAdding and pricing products in your Store\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/6168527594893/product-costs.png\" alt=\"product-costs.png\"\u003e\u003c/p\u003e\n\u003cp\u003eWhen your client places an order, they will pay the prices you have set for the items they’ve selected, as well as the shipping cost for the order and any applicable \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115002900612\" target=\"_self\" rel=\"undefined\"\u003esales tax\u003c/a\u003e. The printing cost for each item and the shipping cost for the order are then deducted, and sent to the lab so that they can get started with the order.\u003c/p\u003e\n\u003cp\u003eAny applicable processing fees are deducted by your payment processor (Stripe or PayPal), and the remaining amount from your client’s payment is your profit! You can review the full cost breakdown of any order right from the order page in your Dashboard.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/6168494549517/cogs-breakdown.png\" alt=\"cogs-breakdown.png\"\u003e\u003c/p\u003e\n\u003cp\u003eLearn more about accepting online payments: \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115003005252\" target=\"_self\" rel=\"undefined\"\u003eHow do I get paid for client Orders?\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e On the Free plan, each order is also subject to a 15% commission fee. Pixieset does not charge any commission fees with an upgraded \u003ca href=\"https://pixieset.com/pricing/\"\u003eClient Gallery\u003c/a\u003e or \u003ca href=\"https://pixieset.com/pricing-suite/\"\u003eSuite subscription\u003c/a\u003e. Learn more: \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/115002975072\" target=\"_self\" rel=\"undefined\"\u003eHow does your 0% commission work?\u003c/a\u003e\u003c/p\u003e\n\u003ch1 id=\"h_01G2THRDBV8MHZRXXAH6CFFSZB\"\u003eProviding support to clients\u003c/h1\u003e\n\u003cp\u003ePixieset Support will help you deal with any questions or issues that may come up with your clients’ orders. We do not communicate directly with your clients on your behalf or provide any direct support to clients for their orders, as each business is unique and we do not know what specific arrangements may be in place. You will be responsible for communicating with your clients for any support they need, which helps provide a seamless experience for your clients.\u003c/p\u003e\n\u003cp\u003eYou can review the order details and see the current order status any time from your Dashboard (go to \u003cstrong\u003eStore \u0026gt; \u003ca href=\"https://gallery.pixieset.com/store/order/\" target=\"_self\" rel=\"undefined\"\u003eOrders\u003c/a\u003e\u003c/strong\u003e), and if your clients have any questions about their order that you are unable to answer, our Support Team is happy to help!\u003c/p\u003e","user_segment_ids":[],"snippet":"your dashboard, go to Store \u0026gt; Products and click on + \u003cem\u003eAdd\u003c/em\u003e Price Sheet. Enter a name and select Automatic Fulfillment","result_type":"article"},{"id":115003816812,"url":"https://pixieset.zendesk.com/api/v2/help_center/en-us/articles/115003816812.json","html_url":"https://help.pixieset.com/hc/en-us/articles/115003816812-Managing-your-Pixieset-subscription","author_id":115901512692,"comments_disabled":true,"draft":false,"promoted":true,"position":1,"vote_sum":-616,"vote_count":1440,"section_id":4909380554765,"created_at":"2018-01-05T23:26:26Z","updated_at":"2026-10-05T20:09:47Z","name":"Managing your Pixieset subscription","title":"Managing your Pixieset subscription","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-23T19:08:36Z","user_segment_id":null,"permission_group_id":620672,"content_tag_ids":[],"label_names":[],"body":"\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 2880/1545;\" src=\"https://help.pixieset.com/hc/article_attachments/45327656215437\" alt=\"Managing your subscription1.png\" width=\"2880\" height=\"1545\"\u003e\u003c/figure\u003e\u003cp\u003e\u003cem\u003e\u003cspan data-token-index=\"0\"\u003e\u003cstrong\u003eNote\u003c/strong\u003e: \u003c/span\u003e\u003cspan data-token-index=\"1\"\u003eTo see Pixieset’s full list of \u003c/span\u003e\u003cspan data-token-index=\"2\"\u003eplan features and pricing options\u003c/span\u003e\u003cspan data-token-index=\"3\"\u003e, click \u003c/span\u003e\u003c/em\u003e\u003ca href=\"https://pixieset.com/pricing/\" target=\"_blank\" rel=\"noopener noreferrer\" tabindex=\"0\" data-token-index=\"4\"\u003e\u003cem\u003ehere\u003c/em\u003e\u003c/a\u003e\u003cem\u003e\u003cspan data-token-index=\"5\"\u003e.\u003c/span\u003e\u003c/em\u003e\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch2 id=\"h_01KPVK4CJCVE9B0NC2XQV5HXD7\"\u003eOn this page:\u003c/h2\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e3a2905dc3ea17356da660a74ca57a80f\"\u003e\u003ca href=\"#h_01KPVK4CJFERN0ZN22Y15YSA91\"\u003eAvailable Pixieset subscriptions\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ec06eba476449e61b252d694a800f5ac5\"\u003e\u003ca href=\"#h_01KPVK4CJK100MKX5E6P0ZHWZY\"\u003eHow billing and renewals work\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ed6e8a16c0e30c9a3a2ed804886fd68c1\"\u003e\u003ca href=\"#h_01KPVK4CJQ13P5MS14TXXPXE53\"\u003eSwitching subscriptions\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e3fd174a5b1f6283e0d61e334ab52f796\"\u003e\u003ca href=\"#h_01KPVK4CJVNXSTP82C5ZMWHEB1\"\u003eCanceling your subscription\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ef13a8d09bd63e265fd4a258f76c11c00\"\u003e\u003ca href=\"#h_01KPVK4CJY0AG777VGPRVQ144W\"\u003eIf your subscription needs attention\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e3b1c0c5624d61d1fbf64901f7df61a18\"\u003e\u003ca href=\"#h_01KPVK4CK1GDA19B9RG5DN7YH2\"\u003eFrequently asked questions (FAQ)\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch1 id=\"h_01KPVK4CJFERN0ZN22Y15YSA91\"\u003eAvailable Pixieset subscriptions\u003c/h1\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e08607a73bd3f33dbe973708113e3a1c2\"\u003e\u003cspan data-token-index=\"0\"\u003eWhen you sign up for Pixieset, you start on the Free Plan which does not expire.\u003c/span\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e344a6bc0fec36a8dc9f86eba416a5927\"\u003ePixieset offers flexible subscription plans if you need to scale:\u003cul\u003e\n\u003cli data-list-item-id=\"e68587e1c76dfccd70e266c37722040e6\"\u003e\n\u003cstrong\u003eIndividual product plans\u003c/strong\u003e for \u003ca href=\"https://pixieset.com/pricing/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eClient Gallery\u003c/a\u003e, \u003ca href=\"https://pixieset.com/pricing-website/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eWebsite\u003c/a\u003e, \u003ca href=\"https://pixieset.com/pricing-studio-manager/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eStudio Manager\u003c/a\u003e, and \u003ca href=\"https://pixieset.com/photo-editor/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ePhoto Editor\u003c/a\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e58dffd7286b732ed04cfa1f998b65839\"\u003e\n\u003cspan data-token-index=\"0\"\u003e\u003cstrong\u003eThe\u003c/strong\u003e\u003c/span\u003e\u003cspan data-token-index=\"2\"\u003e\u003cstrong\u003e \u003c/strong\u003e\u003c/span\u003e\u003ca href=\"https://pixieset.com/pricing-suite/\" tabindex=\"0\" data-token-index=\"3\" rel=\"noopener noreferrer\" target=\"_blank\"\u003e\u003cstrong\u003eSuite plan\u003c/strong\u003e\u003c/a\u003e\u003cspan data-token-index=\"4\"\u003e, \u003c/span\u003e\u003cspan data-token-index=\"5\"\u003ewhich includes Client Gallery, Website, and Studio Manager in a single subscription\u003c/span\u003e\u003cspan data-token-index=\"6\"\u003e at a discounted price.\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"eaab3ab49128f2d2c21d32d648d4fc01f\"\u003eSubscriptions are available at a monthly or yearly rate. Yearly plans offer up to a 20% discount compared to the monthly rate.\u003c/li\u003e\n\u003cli data-list-item-id=\"e8d9b6239cbde157dc843e779db203d3e\"\u003eAdditional video storage and email campaign recipients can be added to paid Client Gallery and Suite plans as an optional add-on.\u003c/li\u003e\n\u003c/ul\u003e\u003ch1 id=\"h_01KPVK4CJK100MKX5E6P0ZHWZY\"\u003eHow billing and renewals work\u003c/h1\u003e\u003cp\u003ePaid plans are \u003cstrong\u003ebilled monthly or annually\u003c/strong\u003e and \u003cstrong\u003erenew automatically\u003c/strong\u003e at the end of each billing cycle. Your \u003ca href=\"https://gallery.pixieset.com/account/billing/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ecard on file\u003c/a\u003e will be charged.\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e52f805c9c896c27ae9fe92e3933d5667\"\u003e\n\u003cstrong\u003eMonthly plans\u003c/strong\u003e renew on the same calendar day each month. If you change or add monthly subscriptions mid-cycle, you will see a prorated charge and your billing date stays the same.\u003c/li\u003e\n\u003cli data-list-item-id=\"e4527dea5198211d5028e8e36dbe388c4\"\u003e\n\u003cstrong\u003eYearly plans\u003c/strong\u003e renew once per year on their original purchase date. Each yearly subscription is billed separately.\u003c/li\u003e\n\u003cli data-list-item-id=\"eb6d1b6ce4e905b9ed686dbc634a2eb5d\"\u003eYou can switch plans at any time from your account’s \u003ca href=\"https://gallery.pixieset.com/account/billing/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ebilling page\u003c/a\u003e.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003e\u003cem\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Your billing date may change when switching between monthly and yearly billing, or when moving to or from the Suite plan.\u003c/em\u003e\u003c/p\u003e\u003ch1 id=\"h_01KPVK4CJQ13P5MS14TXXPXE53\"\u003eSwitching subscriptions\u003c/h1\u003e\u003cp\u003eWhen you change between paid plans, \u003cstrong\u003ethe unused time from your current billing cycle is automatically pro-rated and credited\u003c/strong\u003e towards your new subscription. Any remaining credit will be saved for future invoices.\u003c/p\u003e\u003cp\u003eTo change your subscription:\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"efe51832de66ec2936016baeea9836cea\"\u003eGo to \u003cstrong\u003eProfile Icon \u0026gt; \u003c/strong\u003e\u003ca href=\"https://gallery.pixieset.com/account/billing/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eBilling\u003c/strong\u003e\u003c/a\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e6e1e98f279b8a124d1fb15e46fc2a022\"\u003eClick \u003cstrong\u003eChange Plan\u003c/strong\u003e next to your subscription.\u003c/li\u003e\n\u003cli data-list-item-id=\"e8fdd7adf3784263c046f6546390daa49\"\u003eChoose your new plan and billing cycle.\u003c/li\u003e\n\u003cli data-list-item-id=\"e89c29e59cb46c0ed88f3b47219d76011\"\u003eConfirm your subscription change.\u003c/li\u003e\n\u003c/ol\u003e\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 1354/816;\" src=\"https://help.pixieset.com/hc/article_attachments/45327613495181\" alt=\"Managing your subscription2.png\" width=\"1354\" height=\"816\"\u003e\u003c/figure\u003e\u003ch1 id=\"h_01KPVK4CJVNXSTP82C5ZMWHEB1\"\u003eCanceling your subscription\u003c/h1\u003e\u003cp\u003eYou can cancel a subscription at any time. Cancelling fully ends the subscription and removes access to that product. We recommend reviewing your account before cancelling.\u003c/p\u003e\u003cp\u003eTo cancel:\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e5f3a5f6060e2c87dc600e8c4f2a80aa1\"\u003eGo to \u003cstrong\u003eProfile Icon \u0026gt; \u003c/strong\u003e\u003ca href=\"https://gallery.pixieset.com/account/billing/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003e\u003cstrong\u003eBilling\u003c/strong\u003e\u003c/a\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"ee39840b592ba1264ab6dc49031b0cee1\"\u003eClick \u003cstrong\u003eChange Plan\u003c/strong\u003e next to your subscription.\u003c/li\u003e\n\u003cli data-list-item-id=\"e61780afa460b9c4433cd397a3ca64fff\"\u003eClick \u003cstrong\u003eCancel Subscription\u003c/strong\u003e.\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003e\u003cem\u003e\u003cstrong\u003eNote:\u003c/strong\u003e Refunds are not issued for account cancellations. For yearly subscriptions, you can choose to cancel at the end of the cycle instead of immediately.\u003c/em\u003e\u003c/p\u003e\u003ch1 id=\"h_01KPVK4CJY0AG777VGPRVQ144W\"\u003eIf your subscription needs attention\u003c/h1\u003e\u003cp\u003eIf we are unable to process your renewal due to a \u003ca href=\"https://help.pixieset.com/hc/en-us/articles/15466049146125-My-Upgrade-Subscription-Payment-was-Declined\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ecard decline\u003c/a\u003e, we will notify you via email. To avoid interruptions to your service:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e3224e68a856930d0f9b2c9d794ab3469\"\u003e\n\u003cstrong\u003eUpdate your payment method\u003c/strong\u003e from your \u003ca href=\"https://gallery.pixieset.com/account/billing/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ebilling page\u003c/a\u003e. When you update your credit card, any unpaid invoices will be retried automatically.\u003c/li\u003e\n\u003cli data-list-item-id=\"ee835e56b19edd9dfb618700e8b143ecf\"\u003e\n\u003cstrong\u003eIf your card is still declined\u003c/strong\u003e, contact your bank to allow the charge. To protect your privacy, your bank cannot tell us the reason for the declined payment.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eNeed help with your subscription? Contact our team at \u003ca href=\"mailto:support@pixieset.com\" target=\"_blank\" rel=\"noopener noreferrer\"\u003esupport@pixieset.com\u003c/a\u003e using your account email, or reach out through your dashboard.\u003c/p\u003e\u003ch1 id=\"h_01KPVK4CK1GDA19B9RG5DN7YH2\"\u003eFrequently asked questions (FAQ)\u003c/h1\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ea2800efbf101eb478719d55bf12b5e5f\"\u003e\u003ca href=\"#h_01KPVK4CK3118SV0VEWDP96PWY\"\u003eDo I need a credit card on the free plan?\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e8f521908866a85cb4ffcbde504bf0b31\"\u003e\u003ca href=\"#h_01KPVK4CK30KSY4DMKSZSYQ831\"\u003eWhat payment methods does Pixieset accept?\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e8ecdbb8aac1826d4f339fe756e7a9ed9\"\u003e\u003ca href=\"#h_01KPVK4CK6N39MN1RGTNGKV4D1\"\u003eHow do I update my payment or business information?\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"eb440bbde38b6c4b00db143115c469b81\"\u003e\u003ca href=\"#h_01KPVK4CK8RCYPQ21GVZ0W8D8C\"\u003eCan I turn off automatic renewals?\u003c/a\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e86049b72d9c9260f03ec301007ec03cf\"\u003e\u003ca href=\"#h_01KPVK4CK86P6WMH80WY0Y6ZY6\"\u003eHow do I view the invoices for my Pixieset subscription?\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch3 id=\"h_01KPVK4CK3118SV0VEWDP96PWY\"\u003eDo I need a credit card on the free plan?\u003c/h3\u003e\u003cp\u003eNo. You can sign up for a free account for Pixieset without entering credit card details.\u003c/p\u003e\u003ch3 id=\"h_01KPVK4CK30KSY4DMKSZSYQ831\"\u003eWhat payment methods does Pixieset accept?\u003c/h3\u003e\u003cp\u003ePixieset accepts the following payment methods for paid subscriptions:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e585aba8400ca1e296757587291c887cc\"\u003e\n\u003cstrong\u003eVisa\u003c/strong\u003e credit and debit cards\u003c/li\u003e\n\u003cli data-list-item-id=\"eedcb28e563d43943679a4412de89bf3d\"\u003e\n\u003cstrong\u003eMasterCard\u003c/strong\u003e credit and debit cards\u003c/li\u003e\n\u003cli data-list-item-id=\"eb4145e907b4103efcb3f94ab86afb771\"\u003e\n\u003cstrong\u003eAmerican Express\u003c/strong\u003e credit cards\u003c/li\u003e\n\u003cli data-list-item-id=\"e0bee9e9a27a66dc065af4e6f0b9dc4f4\"\u003e\n\u003cstrong\u003eDiscover\u003c/strong\u003e credit cards\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eThe card used will be kept on file and charged again automatically when your subscription renews.\u003c/p\u003e\u003ch3 id=\"h_01KPVK4CK6N39MN1RGTNGKV4D1\"\u003eHow do I update my payment or business information?\u003c/h3\u003e\u003cp\u003eTo update your payment information, select \u003cstrong\u003eUpdate Credit Card\u003c/strong\u003e on the \u003ca href=\"https://gallery.pixieset.com/account/billing/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ebilling page\u003c/a\u003e.\u003c/p\u003e\u003cp\u003eYou can change the business details shown on invoices in to your \u003ca href=\"https://gallery.pixieset.com/account/profile/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eprofile settings\u003c/a\u003e.\u003c/p\u003e\u003ch3 id=\"h_01KPVK4CK8RCYPQ21GVZ0W8D8C\"\u003eCan I turn off automatic renewals?\u003c/h3\u003e\u003cp\u003eYou can disable auto renewals if you are on a yearly subscription. When canceling your yearly plan, you have the option to cancel immediately or keep your subscription active until the end of your current billing cycle.\u003c/p\u003e\u003ch3 id=\"h_01KPVK4CK86P6WMH80WY0Y6ZY6\"\u003eHow do I view the invoices for my Pixieset subscription?\u003c/h3\u003e\u003cp\u003eYou can view invoices and receipts for your subscription in your account’s \u003ca href=\"https://gallery.pixieset.com/account/billing/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ebilling page\u003c/a\u003e (Profile Icon \u0026gt; Billing).\u003c/p\u003e","user_segment_ids":[],"snippet":"added to paid Client Gallery and Suite plans as an optional \u003cem\u003eadd\u003c/em\u003e-on. How billing and renewals work Paid plans are billed monthly","result_type":"article"},{"id":360046803431,"url":"https://pixieset.zendesk.com/api/v2/help_center/en-us/articles/360046803431.json","html_url":"https://help.pixieset.com/hc/en-us/articles/360046803431-Setting-up-Two-Factor-Authentication-2FA","author_id":393730219771,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":-109,"vote_count":579,"section_id":4909399999757,"created_at":"2020-07-24T20:14:16Z","updated_at":"2026-09-25T19:42:02Z","name":"Setting up Two-Factor Authentication (2FA)","title":"Setting up Two-Factor Authentication (2FA)","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-10-24T21:18:56Z","user_segment_id":null,"permission_group_id":620672,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eTwo-Factor Authentication (2FA) is an optional security feature that adds an extra layer of protection to your Pixieset account. With 2FA turned on, you will be prompted to enter a unique code from an authentication app each time you log in from an unrecognized device or location. In this article, we will go over how to turn 2FA on and off, how to sign in with 2FA, along with some general troubleshooting tips.\u003c/p\u003e\n\u003ch1 id=\"h_01HDHRVNKA1P14J87BKYMXV84A\"\u003eOn this page:\u003c/h1\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#h_01GV161TK163WGVRPT99XXMRYM\" target=\"_self\"\u003eSetting Up Two-Factor Authentication\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01GV16216XRCA9XK70V1NGVSC3\" target=\"_self\"\u003eSigning in with Two-Factor Authentication\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01GV1626H0E2MV7YTC99KXRHJP\" target=\"_self\"\u003eTurning Two-Factor Authentication Off\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01GV162BZ0CZGZSQSHCTGFTX3C\" target=\"_self\"\u003eTroubleshooting\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch1 id=\"h_01GV161TK163WGVRPT99XXMRYM\"\u003eSetting Up Two-Factor Authentication\u003c/h1\u003e\n\u003cp\u003eBefore you can set up Two-Factor Authentication for your account, you will need to \u003cstrong\u003edownload an authenticator app\u003c/strong\u003e to your smartphone. We recommend Google Authenticator, which is available for \u003ca href=\"https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2\u0026amp;hl=en\"\u003eAndroid\u003c/a\u003e and \u003ca href=\"https://apps.apple.com/us/app/google-authenticator/id388497605\"\u003eiOS\u003c/a\u003e devices, but you can use any compatible authenticator app (e.g. Microsoft Authenticator, Authy, or OTP Auth). If you are using an iPhone, you can also set up 2FA using the built-in authentication \u003ca href=\"https://support.apple.com/en-ca/guide/iphone/ipha6173c19f/ios\"\u003eavailable in iOS\u003c/a\u003e.\u003c/p\u003e\n\u003ch3 id=\"h_01HDHRVNKA727JNKKQR6XZ16AZ\"\u003e\u003cstrong\u003eSteps:\u003c/strong\u003e\u003c/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cp\u003eFrom your Dashboard, go to your \u003cstrong\u003eProfile\u003c/strong\u003e \u003cstrong\u003eIcon\u003c/strong\u003e at the top right, and then \u003cstrong\u003eAccount\u003c/strong\u003e.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eScroll down to the \u003cstrong\u003eAccount Security\u003c/strong\u003e section and turn on \u003cstrong\u003eTwo-Factor Authentication\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/13826366023181\" alt=\"1-2fa.png\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eA \u003cstrong\u003eQR Code\u003c/strong\u003e will appear. Open the \u003cstrong\u003eauthenticator app\u003c/strong\u003e on your mobile device, and scan the QR Code. If you prefer to use the built-in verification on your iPhone, go to \u003cstrong\u003eSettings \u0026gt; Passwords\u003c/strong\u003e and go to your saved Pixieset password; under \u003cstrong\u003eAccount Options\u003c/strong\u003e, tap \u003cstrong\u003eSet Up Verification Code\u003c/strong\u003e and select \u003cstrong\u003eScan QR Code\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/13826367370253\" alt=\"2-2faiphone.jpg\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eEnter the \u003cstrong\u003e6-digit code\u003c/strong\u003e displayed on your phone into the ‘Code’ field, and click \u003cstrong\u003eVerify Code.\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/13826375650061\" alt=\"3-entercode.png\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eImportant:\u003c/strong\u003e You will then be given a list of \u003cstrong\u003ebackup codes\u003c/strong\u003e, which can be used to log in if you lose access to your phone or your authenticator app.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003ePlease take note of your backup codes and \u003cstrong\u003estore them in a safe location\u003c/strong\u003e; not within Pixieset or on your mobile device. These codes should be treated as “emergency” codes that can get you logged in if you lose access to your phone or authenticator app. Do not use these codes unless you need to, as each code can only be used once.\u003c/p\u003e\n\u003ch1 id=\"h_01GV16216XRCA9XK70V1NGVSC3\"\u003eSigning in with Two-Factor Authentication\u003c/h1\u003e\n\u003cp\u003eWhen you have Two-Factor Authentication turned on for your account, you will be prompted to enter an authentication code when logging in from an unrecognized device or location.\u003c/p\u003e\n\u003ch3 id=\"h_01HDHRVNKA1M9TH1RGHG5PE19G\"\u003e\u003cstrong\u003eSteps:\u003c/strong\u003e\u003c/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cp\u003eOpen the \u003cstrong\u003eauthenticator app\u003c/strong\u003e on your mobile device, and locate the \u003cstrong\u003e6-digit code\u003c/strong\u003e displayed for Pixieset. If 2FA was set up with your iPhone’s built-in verification, go to \u003cstrong\u003eSettings \u0026gt; Passwords\u003c/strong\u003e, locate \u003cstrong\u003ePixieset\u003c/strong\u003e, and locate the 6-digit code in the \u003cstrong\u003eVerification Code\u003c/strong\u003e section.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/13826369659405\" alt=\"4-authexample.png\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eType the code into the field provided on the login page. Do not include any spaces or additional characters. Then, click \u003cstrong\u003eVerify Code\u003c/strong\u003e.\u003cbr\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/13826371865357\" alt=\"5-logincode.png\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cstrong\u003eImportant:\u003c/strong\u003e Your authenticator app will generate a new code every 30 seconds, and each code will only be valid for 60 seconds before it expires. If you are unable to log in with your code, please check your authenticator app to see if a new code has been generated. Then, try the new code.\u003c/p\u003e\n\u003ch1 id=\"h_01GV1626H0E2MV7YTC99KXRHJP\"\u003eTurning Two-Factor Authentication Off\u003c/h1\u003e\n\u003cp\u003eYou can turn Two-Factor Authentication off at any time from your \u003cstrong\u003eAccount\u003c/strong\u003e page.\u003c/p\u003e\n\u003ch3 id=\"h_01HDHRVNKA5JK6G5357H5E5VKN\"\u003e\u003cstrong\u003eSteps:\u003c/strong\u003e\u003c/h3\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cp\u003eFrom your Dashboard, click the \u003cstrong\u003eProfile Icon\u003c/strong\u003e at the top right, and then \u003cstrong\u003eAccount\u003c/strong\u003e.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eGo to the \"Account Security\" section and turn off the \u003cstrong\u003eTwo-Factor Authentication\u003c/strong\u003e toggle.\u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://help.pixieset.com/hc/article_attachments/13826380382093\" alt=\"6-turnoff.png\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\n\u003cp\u003eEnter your \u003cstrong\u003epassword\u003c/strong\u003e, then click \u003cstrong\u003eConfirm.\u003c/strong\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cstrong\u003eTip:\u003c/strong\u003e If you turn off 2FA on your account, you may also want to delete Pixieset from your authenticator app. That way, if you choose to turn 2FA on again in the future, you can ensure there are not multiple codes being generated.\u003c/p\u003e\n\u003ch1 id=\"h_01GV162BZ0CZGZSQSHCTGFTX3C\"\u003eTroubleshooting\u003c/h1\u003e\n\u003ch3 id=\"h_01HDHRVNKAY4GYNTVXMA75YFP3\"\u003e\u003cstrong\u003eI can’t install the authenticator app\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eYou must have access to a \u003cstrong\u003esmartphone\u003c/strong\u003e in order to set up Two-Factor Authentication on your Pixieset account. This is because you will need to download a compatible authenticator app to your phone, such as Google Authenticator, to generate the codes. If you are having issues with the app itself, please reach out to the app provider.\u003c/p\u003e\n\u003ch3 id=\"h_01HDHRVNKB2X8KP642ENRJ4QTZ\"\u003e\u003cstrong\u003eI lost access to my phone or the authenticator app\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eIf you no longer have access to your mobile device, you can refer to the list of \u003cstrong\u003ebackup codes\u003c/strong\u003e that were provided when you initially set up Two-Factor Authentication. These backup codes can be used in the event that you are unable to access your authenticator app, and each backup code can only be used once.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003eAlternatively, if your authenticator app supports \u003cspan class=\"link-annotation-unknown-block-id-1824286088\"\u003ecloud syncing\u003c/span\u003e, you can download the app on a separate device to generate your cloud-synced codes.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTip:\u003c/strong\u003e If you’re actively logged into your Pixieset Account on a different device, you can temporarily turn off Two-Factor Authentication from your Account page. Then you’ll be able to access your account from the new device without needing to enter a code. Remember to turn 2FA back on when you’re done.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003ch3 id=\"h_01HDHRVNKBK7H8BV1AVVG7SAWM\"\u003e\u003cstrong\u003eI did not receive my code\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eOur Two-Factor Authentication system is connected to an \u003cstrong\u003eauthenticator app\u003c/strong\u003e; the code is not provided via text or email. When you first set up 2FA, you would have scanned a QR Code into an authenticator app on your phone. This app is what generates the authentication codes for you to get logged in. If you’re not able to locate the app, you could try searching your phone for an “auth” app; the most popular ones are Google Authenticator, Microsoft Authenticator, or Authy. 2FA might also be set up with your iPhone’s built-in verification; go to \u003cstrong\u003eSettings \u0026gt; Passwords\u003c/strong\u003e and locate \u003cstrong\u003ePixieset\u003c/strong\u003e to find the 6-digit code required to log in.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eNote:\u003c/strong\u003e If you are trying to log in and a \u003cstrong\u003everification code\u003c/strong\u003e is required, this is a standard security check whenever the system detects a login from a new location or device, separate from Two-Factor Authentication. This specific code is sent to you via email.\u003c/p\u003e\n\u003cp\u003eIf you’re still having trouble accessing your account using Two-Factor Authentication, please reach out to our Support Team for assistance.\u003c/p\u003e","user_segment_ids":[],"snippet":"Authentication (2FA) is an optional security feature that \u003cem\u003eadds\u003c/em\u003e an extra layer of protection to your Pixieset account. With","result_type":"article"}]}