The Offline Payment feature allows you to arrange alternative payment methods directly with your client; such as cash, cheque, email money transfer, etc. If you offer Offline Payment, your clients will be able to complete the checkout process without submitting an online payment. You are responsible for arranging payment with your clients directly offline.
Note: Offline payment is only available if you have an upgraded account.
On this page:
Enable offline payments
You will be able to enable offline payments in your Dashboard > Store > Settings if you have an upgraded account.
Steps:
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From your dashboard, go to Store > Settings.
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Under Payment Methods, click on Get Started besides offline payments.
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Turn offline payment to On.
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Enter any payment instructions you may have here. e.g. Mail cheque to my studio.
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Click Save.
Managing offline payment orders
- For new offline payment orders, the status will be set to Pending Payment.
2. Once you have received payment from your client, press the Mark Paid button on your dashboard to process the Order. Note: The order will not be processed until you confirm receipt of payment by clicking ‘Mark Paid’.
- Once the Order is marked as "Paid", your credit card on file will be charged for the Cost of Goods Sold if applicable. Any automatic fulfillment and digital downloads items will be processed automatically at this point as well unless you have order delay enabled.
Client purchase experience
If your clients do not wish to pay by credit card, they can click the offline payment option shown on checkout. The payment instructions listed by you will be shown to them, and they can then hit "Place Order" to complete the checkout process!
