Need help, fast? Want to know how to get it? We've got some tips for you!
When reaching out to Pixieset, we strongly recommend including the following information, to allow us to assist you better and faster!
- Email Pixieset from the email address that is associated with your Pixieset Account! This allows us to quickly locate your account for further investigation and verify you as the Account-holder (required for us to help with any account specific questions).
- If you have any Order related questions or concerns, include the Order number and we'll be able to address the problem much faster.
- Are you curious about Settings or are you having difficulties with a specific Collection? Let us know the Collection Name and we can help troubleshoot!
- Are you having a hard time uploading your images? Let us know all the testing you've done, so we can get right to the point! (i.e. tried different browsers, etc.)
- Take screenshots of what you see/experience on your end. This will allow us to better understand what we are looking for.
Use these simple suggestions to allow us to help you faster! Including all important information right from the start allows us to get you the answers you want faster, without having to ask for additional information.