If you see error messages while uploading photos or videos, there are a few things you can do to help get things up and running again. Uploads to Pixieset are supported via desktop/laptop. This article will help walk you through our recommended troubleshooting steps so that you can ensure your photo and video files upload successfully to Pixieset.
Step 1: Ensure your files are formatted correctly
Please make sure the photos you are trying to upload are in JPEG, GIF or PNG format, and are less than 100 MB each. There should also be no special characters in your filenames.
We support mp4, mov, avi and m4v for video uploads.
For more information, we have put together our file size and format requirements for photos and videos here.
Step 2: Troubleshoot your browser
Your browser may be the cause of the uploading issue. We support Chrome, Safari, and Firefox for uploading to Pixieset. There are a few things you can do to solve browser related issues:
- Clear Cache: Clearing your browser’s cache can help resolve most uploading errors. You can find the steps for your browser using the article here.
- Update your browser: We generally recommend using the most updated version of your browser.
- Switch your browser: To help rule out browser related issues, you can try a different browser and see if the upload works there.
Step 3: Troubleshoot your network
If you notice errors during the upload process it could be due to a network issue. There may have been temporary disruptions in the connection; to troubleshoot:
- Restart your device and router
- Try a different network
- Upload smaller batches of files
Step 4: Use the Flash Uploader
On the photo upload page, you will find a link at the bottom of the page that says Switch to Flash uploader. This is our secondary uploader, powered by Adobe Flash. Give this a try to see if you are still seeing error messages.
If you see error messages after the uploading phase or encounter slow uploading speeds, please refer to our full troubleshooting guide at Troubleshooting Uploading and Processing Issues/Errors.
If you continue to have issues, please reach out to our support team by clicking the Help Icon (?) > Contact Us from the top right-hand corner of your dashboard. Please provide some details on the steps you have taken to troubleshoot, so we can best pinpoint the issue and resolve it as quickly as possible.