Images are Disappearing
If images have completed the upload process but have disappeared after a while, it may be due to special characters in the filenames. Make sure you have no special characters in your filenames, and try uploading the images again. It should work this time!
If special characters are not the issue, and you are using Safari, please try uploading again with Google Chrome or Firefox. You might be experiencing a strange issue with Safari where your internet speed is too fast, which causes the images to not be fully processed in all of the required sizes (I know! It's a really strange browser bug!). If you only have the Safari browser, you can also try using the Flash Uploader on the upload screen.
If your images have completed the upload process, but are showing an Unsupported Format error, these images will need to be deleted before being re-uploaded in the correct format.
Important: Be sure to take note of which filenames displayed the error before deleting the files, so you are aware of which files will need to be re-uploaded. Once you have deleted the files, we do not have a record of which ones need to be re-uploaded.