If you are having trouble getting your Custom Domain set up, these are the most common errors which can cause issues:
- Your CNAME Record is not pointing to "domain.pixieset.com"
When you are creating a CNAME record, you will need to enter domain.pixieset.com, under the Points to field. Please ensure you are entering domain.pixieset.com, exactly as shown.
Important: Do not enter your username associated with your Pixieset account.
Correct format: domain.pixieset.com
Incorrect format: yourusername.pixieset.com
- Incorrect Record Type created
The Custom Domain only works if you set up a CNAME record. Your custom domain will not work if you have created the entry under any other Record Types (such as an A Record, or an ALIAS Record).
- You are not making the changes where your Domain is being hosted
You will need to create the CNAME record using with the domain provider that is hosting your domain. Keep in mind that this may not be the same provider that you purchased the domain from.
For example, if you have purchased your domain from GoDaddy, but you use Bluehost for hosting, you will need to make the adjustments to your domain under Bluehost.
- You have not saved the Custom Domain on Pixieset
After you create your Custom Domain, you will need to go back to your Pixieset account and enter the Custom Domain to have it registered with your Pixieset Account. This can be done by going to to Profile > Domain.
Correct format: gallery.yourdomain.com
Incorrect format: https://gallery.yourdomain.com/
Incorrect format: yourdomain
- DNS changes can take up to 72 hours to propagate across the Internet
You may not see the pages working immediately after you have created and saved the Custom Domain. Please ensure you have all the above set up correctly, and wait for the changes to take effect.
- You are using "www" as your CNAME record, but you have not set up a corresponding A record with our IP address.
When you're using www as your CNAME record, you must also set up a matching A record that is linked to our IP Address: 18.104.22.168
If you have a current A record for "mail", do not delete it. Simply add an A record that points to our IP Address.
If the above settings are all correct, and you're still experiencing errors with your Custom Domain after 72 hours, please get in touch with us at firstname.lastname@example.org and we would be happy to help you troubleshoot further! When contacting support, please include a screenshot of your current Custom Domain setup to allow us to troubleshoot and investigate the error more accurately.