If your client has used a coupon to bring down the total amount they paid to $0, or to any amount less than the Lab's Fulfillment/Printing Cost, you will be responsible for any unpaid Cost of Goods charges on the Order.
- This is a Lab-Fulfillment Order: For all Lab-Fulfilment Orders, the Lab's cost of prints and shipping are collected at the time the Order is placed, and forwarded to the Lab. Normally, this is deducted directly from the client's payment. However, if there is not enough money to cover the cost, the difference will be charged to your credit card on file.
- You are using the Free account: All orders received while you are using the Free account are subject to 15% Commission fee. This fee is charged on the subtotal before shipping, taxes, or discounts are applied. This means that if you are providing your client with a coupon code that completely covers their cost on an Order, you will still be charged the Commission fee as part of the Cost of Goods charges.
There are no commission fees charged on any of the upgraded accounts. If selling is a major part of your workflow, we recommend upgrading to avoid this fee. Our Basic Plan starts at $8 a month on an annual commitment.