There are a few situations when your credit card on file will be charged by Pixieset:
If you have upgraded your account, and opted for monthly subscription payments, Pixieset will charge your credit card on file on the same day of every month. This generally will fall on the day that your subscription was originally upgraded; the only exception would be if the payment was declined, and we had to retry the payment on a later date than usual. The next payment would still be taken on the original date, as your billing cycle remains unchanged. Monthly subscriptions are automatically renewed at the end of the billing cycle, to ensure a seamless experience for you and your clients.
If you have upgraded your account, and opted for yearly subscription payments, your account will be charged on the same date, once yearly, to continue your subscription service. Yearly subscriptions are automatically renewed at the end of the billing cycle, to ensure a seamless experience for you and your clients.
If you have provided your customer with a Coupon to use during checkout which brings their Order total to less than the cost of Cost of Good's Sold (COGS), then we will need to charge the balance of the Cost of Goods directly from your credit card.
For example, if the total of the Order came to $10.00 with a Coupon, but the COGS came to $20.00, we will need to pull the remaining $10.00 from your credit card to send to the Lab to cover the costs on the Order. This will be charged immediately after the Order is placed.
If you are using our Store, and you have set your Price Sheets to be displayed in a different currency from the Lab of your choice, i.e. CAD instead of USD, then we will deposit the entire transaction into your account, and charge the COGS directly to your credit card on file. This will happen immediately after the Order is placed.
If you have decided to go the extra mile for your clients, and add Boutique Packaging to their Order, then we will charge your credit card on file for the specified amount. We are not able to pull the money for the boutique packing from your transaction in these cases, as it was not an original item on the Order.