If you already have a domain that is hosted by Squarespace, you can link it to your Pixieset Website in a few quick steps. If you'd like to read more information about domains in general or check out our FAQ's, take a look at our All About Domains guide.

Note: You will need a paid Website or Suite plan to connect a custom domain.

 

On this page:

• Step 1 - Log into Squarespace
• Step 2 - Add the CNAME record
• Step 3 - Add the First A Record
• Step 4 - Add the Second A Record
• Step 5 - Connect in Pixieset
• Troubleshooting

Step 1 - Log into Squarespace

1. Sign in to your Squarespace account.
2. In the Home menu, click Settings, then click Domains. If you're using a parking page, start by clicking the domain name in your parking page menu.
3. Under Squarespace domains, click the domain name. If you have multiple Squarespace domains, you'll manage their DNS settings separately.

4. Click DNS Settings.

 

Step 2 - Add the CNAME record

If you have an existing CNAME record in place for "www", you will need to delete this first. Then follow these steps:

1. Add a new CNAME record using the values below:

   Host: www (be sure to actually type www over the greyed out www in the box, otherwise it won't add)

   Record: CNAME

   Priority: N/A

   Data: domain.pixieset.com (Enter exactly as shown here, DO NOT replace "domain" with anything)

2. Click Add.

   

 

Step 3 - Add the First A Record

Step 4 - Add the Second A Record

 

Step 5 - Connect in Pixieset

1. Go to your Pixieset Website Dashboard > Settings > Domain.
2. Edit your Custom Domain.

3. Enter your domain name (e.g. yourdomain.com), and click Next.

4. Click Verify and Save.

That's it! Now you simply need to wait for DNS propagation and SSL certificate generation to be completed, which can take up to 48 hours. Visit your custom domain to verify your setup.

 

Troubleshooting

I updated my DNS record, but it's not working

DNS changes can take up to 48 hours to propagate across the entire internet. If you're confident that you have made the correct changes, you may need simply need to wait for DNS changes to propagate.

 

My site is showing as "Not Secure" or missing the security certificate

The SSL security certificate may take some time to generate. We would recommend leaving 24 hours for this to complete but it should be a lot faster. You should also try clearing the cache of your browser in case older results are loading. If you are unsure and still having issues after some time, please contact us.

 

Your CNAME Record is not pointing to "domain.pixieset.com"

When you are creating a CNAME record, you will need to enter domain.pixieset.com, under the Points to field. Please ensure you are entering domain.pixieset.com, exactly as shown.

Important : Do not enter your username associated with your Pixieset account.

Correct format: domain.pixieset.com

Incorrect format: yourusername.pixieset.com

 

You are not making the changes where your Domain is being hosted

You will need to create your DNS records using with the domain provider that is hosting your domain. Keep in mind that this may not be the same provider that you purchased the domain from.

For example, if you have purchased your domain from Squarespace, but you use Bluehost for hosting, you will need to make the adjustments to your domain under Bluehost.

 

I've added the correct DNS records but I can't add it to Pixieset.

If you've definitely added the correct DNS records, some action may still be required with your domain host. For example, if your hosting plan is not active or if you haven't turned on the default nameservers of your domain host. If you're not sure, we would recommend speaking to your domain host for clarification.

 

If you are having any difficulty, please contact our support team from the chat bubble. Be sure to include your domain and a screenshot of your DNS records in your message. We're always happy to help.