General FAQ

• GDPR and Pixieset
• What is Pixieset?
• Do I have to download anything to use Pixieset?
• Do I need a website?
• How do I get the fastest support?
• Can I call you for support?

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Uploading Photos

• My upload speed is really slow.
• Why am I seeing error messages when I upload?
• Processing Errors / Uploaded images are disappearing
• Why do my uploaded images look different on Pixieset or Mobile?
• Why do Images look desaturated/discolored on Mobile devices?
• How do I install the Lightroom Plugin?

Troubleshooting Digital Downloads

• Why is the File Size Small on Download?
• Some of my sets are crossed off on the Download page
• How do I give a specific number of Digital Downloads for free?
• I cannot open the downloaded file
• Downloaded zip file is empty

Troubleshooting your Store

• How does your 0% commission work?
• How Do I Purchase Prints At Cost?
• I'm having trouble connecting PayPal to my Store
• Why was I Charged a fee for my Client's Order?
• Why can my clients not purchase everything on my Price Sheet?
• Why am I seeing a Pixieset Application Fee charged on my Upgraded account?

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Troubleshooting Custom Domain

• Why am I seeing the Custom Domain error page?
• Why is my Custom Domain not working?

Privacy Options

• My Client Cannot Access Their Collection With The Collection Password

Email Communications

• Why am I receiving email notifications from @pixiesetmail.com?
• How do I create Templates for my Pixieset Emails?