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Clearing your browser cache

To help websites load faster, your internet browser saves temporary copies of pages, images, and other media in web cache. It also stores details like autofill data as cookies.

These browser features improve loading times for your convenience, but they can occasionally cause issues to sites you visit often, including Pixieset. For example, a page may not load correctly, or uploading an image to a collection does not function as expected. 

If refreshing the page doesn’t fix the problem, clearing your browser cache and cookies usually resolves it. This guide will show you how to do that for your specific browser.

 

On this page:

Google Chrome

To clear site data in Google Chrome:

  1. In the top right hand corner of your browser, click ⋮ (More) > Delete Browsing Data. Alternatively, copy and paste chrome://settings/clearBrowserData into your browser’s URL field.
    Clearing your browser cache1.png
  1. In the pop-up that appears, click More > All time for your time range. Then, ensure Cookies and other site data and Cached images and files are checked.
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  2. Click Delete data to clear your cache. To make sure the changes are applied, quit your browser and re-open it.

For more information on clearing site data in Google Chrome, see Google’s Clear cache and cookies guide.

Microsoft Edge

To clear site data in Microsoft Edge:

  1. In the top right hand corner of your browser, go to ••• > Settings > Privacy, search, and services. Alternatively, copy and paste edge://settings/privacy into your browser’s URL field.
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  1. Click Clear browsing data at the top. In the pop-up that appears, select All time as your time range and ensure Cookies and other site data and Cached images and files are checked.

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  2. Click Clear Now to clear your cache. To make sure the changes are applied, quit your browser and re-open it.

For more information on clearing site data in Microsoft Edge, see Microsoft’s How to manage and clear your cache and cookies article.

 

Mozilla Firefox

To clear site data in Firefox:

  1. In the top right hand corner of your browser, go to ≡ > Settings > Privacy and Security and scroll down to Cookies and Site Data. Alternatively, copy and paste about:preferences#privacy into your browser’s URL field instead.
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  1. Under Cookies and Site Data, click Clear browsing data.
  2. In the pop-up that appears, ensure When is set to Everything and check the boxes for Cookies and Site Data and Temporary cached files and pages.
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  3. Click Clear to clear your cache. To make sure the changes are applied, quit your browser and re-open it.

For more information on clearing site data in Firefox, see Firefox’s Clear cookies and site data in Firefox article.

Safari

To clear site data in Safari:

  1. In the top left of your desktop, click Safari > Settings > Privacy. Next to Website data, click Manage Website Data.

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  2. In the pop-up that appears, search for “pixieset.com”, select it, and click Remove. To make sure the changes are applied, quit your browser and re-open it.

    Clearing your browser cache8.png

For more information on clearing site data across different versions of Safari, check out Apple’s Clear cookies in Safari on Mac article.

 

Additional Troubleshooting Tips

If you have cleared your cache and cookies but are still experiencing issues in your browser, here are some tips that may help:

 

1. Update your browser to the latest version.This ensures that you have the latest updates from your browser provider, including bug fixes and security patches, which may improve your experience. 

For additional assistance on updating your browser, see the following articles from common browser providers: 

2. Deactivate your third-party extensions and reload your webpage. Some desktop or browser extensions may interfere with cookies and other site data on your pages. By deactivating them temporarily, you can pinpoint if your extensions are causing the issues.

3. Switch to a different browser and/or device. Generally, cached content and cookies do not sync between different browsers and devices. Temporarily switching to another supported browser/device may bypass the issue you are experiencing.

If you require further assistance, please contact our Support Team from the chat bubble. Be sure to detail your experience and the troubleshooting tips you’ve tried. We're always happy to help.