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Accepting Store Payments with Stripe

In order to accept payments for orders, you will need to set up at least one payment method in your Store settings (Store Dashboard > Settings).

Stripe is a quick and secure way to accept digital wallets and credit or debit cards in your Store. By connecting Stripe, you will be able to accept the following:

  • Visa (credit and debit cards)
  • MasterCard (credit and debit cards)
  • American Express
  • Discover (US merchants only)
  • Digital Wallets - Apple Pay, Google Pay, Microsoft Pay (on supported devices)
  • iDEAL payments (Netherlands merchants only)

Generally, Stripe charges a processing fee of 2.9% + $0.30 for each credit/debit card transaction. iDEAL payments charge a processing fee of €0.29 per transaction (only available in the Netherlands). These rates may also vary based on your country.

You can visit Stripe's global page to see a list of their supported countries and pricing.

 

On this page:

Connecting Stripe

You can set up Stripe in your Store in two steps:

  1. Go to Store > Settings and click Get Started next to Stripe.

    Accepting Store Payments with Stripe 1.png

  2. Click on the Connect with Stripe button. You will be redirected to a Stripe page for you to create and connect your account. If you don't have a Stripe account yet, you can set one up on the spot.

    Accepting Store Payments with Stripe 2.png

What will the client see?

When you have your Stripe account connected as a payment method, your client will see a credit card option when paying for their Store orders. If they are viewing from a supported mobile device, they may also see digital wallet options such as Apple Pay, Google Pay, or Microsoft Pay.

Accepting Store Payments with Stripe 3.png

What happens when a client places an order?

You can view the profit made from an order at any time from your Store > Orders page and clicking View next to the order.

When a client pays through your Stripe integration at checkout, you will receive the proceeds from the sale (minus any applicable cost of goods and processing fees) in your Stripe account immediately. In Stripe's dashboard, Stripe will display the lab’s cost of goods and the commission fee together as the "Pixieset Application Fee".

StripeExample.png

Stripe will then transfer the remaining funds (i.e. your profit) from your Stripe account to your bank account directly using the fastest payout plan available.

Your payout schedule may vary depending on your country. If you're in the US, the payout is typically 2 business days after you receive the order payment. For new Stripe users, there may be a one-time waiting period of approximately 7 to 14 business days in effect.

You can set up and change your payout settings, like your connected bank account and payout schedule, from your Stripe dashboard.

Troubleshooting Payment Errors

If your clients see an error at checkout when processing payments through Stripe, review the transaction details in your Stripe Dashboard. Under Payments, Stripe will show you the specific reason for the decline, like insufficient funds or incorrect payment details. You can use this information to help your client resolve the payment error.

Stripe may also prevent your clients from making any payments if your Stripe account requires updated account or tax information. If your customers have verified their payment details, but are still seeing an error at checkout, we recommend logging into your Stripe Dashboard to locate any notifications related to information you might need to update. The Stripe Support Team can help with getting your account back in good standing.