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How do I fix payment errors at checkout?

If your clients are seeing an error at checkout while trying to place their order, it could be due to certain factors like insufficient funds, incorrect payment details, or information missing from your payment processor account. This guide outlines how to find and resolve these errors so your clients can purchase from your Store.

 

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“Checkout is closed” error

In order to accept payments and activate your checkout for your clients, you must have at least one payment method connected. You can set this up by going to Store > Settings > Payment Methods. For more information, see our guide here.

Note: If you have PayPal or Stripe already connected to Pixieset via Studio Manager, you will still need to connect those methods to Pixieset Store separately. 

 

Errors at checkout when paying via PayPal

If your clients see an error at checkout, their bank could be preventing the payment due to insufficient funds, incorrect payment details, or another type of block from their bank. Reviewing the transaction details in your PayPal Dashboard will give you specific information about the decline so you can help your clients resolve the issue.

PayPal may also prevent your clients from making any payments if your PayPal account has not been fully activated or is missing any information. We recommend logging in to your PayPal dashboard to double-check the following:

  • Both your PayPal account and email address are fully verified.
  • There are no missing account details.
  • Your Store is set up with a currency supported by PayPal

If you can’t find any missing details, the PayPal Express Checkout Support Team will have more insight.

Note: Placing an order yourself with your own PayPal account will typically lead to an error due to restrictions on PayPal’s side. You can avoid this by placing the order with a 100% off coupon instead.

 

Errors at checkout when paying via Stripe

If your clients see an error at checkout when processing payments through Stripe, review the transaction details in your Stripe Dashboard. Under Payments, Stripe will show you the specific reason for the decline, like insufficient funds or incorrect payment details. You can use this information to help your client resolve the payment error.

Stripe may also prevent your clients from making any payments if your Stripe account requires updated account or tax information. If your customers have verified their payment details, but are still seeing an error at checkout, we recommend logging into your Stripe Dashboard to locate any notifications related to information you might need to update. The Stripe Support Team can help with getting your account back in good standing.