To help you browse and load webpages faster, all popular internet browsers will store copies of pages, images, and media content you visit into a web cache. Other information, such as site preferences and auto-fill information, are automatically saved by your browser as online cookies. While these functions are valuable, there are rare cases where they can cause issues for webpages you frequently visit, including those on the Pixieset platform. For example, a page may not load correctly, or uploading an image to a collection does not function as expected.
In these scenarios, if refreshing your browser page does not help, then clearing your browser’s cache and cookies should resolve the issue. This article contains instructions on how to do this, depending on your specific browser.
On this page:
Google Chrome
To clear site data in Google Chrome:
- In the top right hand corner of your browser, click ⋮ (More) > More Tools > Clear Browsing Data. Alternatively, copy and paste
chrome://settings/clearBrowserDatainto your browser’s URL field.
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In the pop-up that appears, select All time as your time range and ensure Cookies and other site data and Cached images and files are checked.
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Click Clear data to clear your cache. To make sure the changes are applied, we recommend completely quitting your browser and re-opening it afterwards.
For more information on clearing site data in Google Chrome, see Google’s Clear cache and cookies guide.
Microsoft Edge
To clear site data in Microsoft Edge:
- In the top right hand corner of your browser, go to ••• > Settings > Privacy, Search, and Services and scroll down to Clear browsing data. Alternatively, copy and paste
edge://settings/clearbrowserdatainto your browser’s URL field.
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Click Clear browsing data. In the pop-up that appears, select All time as your time range and ensure Cookies and other site data and Cached images and files are checked.
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Click Clear Now to clear your cache. To make sure the changes are applied, we recommend completely quitting your browser and re-opening it afterwards.
For more information on clearing site data in Microsoft Edge, see Microsoft’s How to manage and clear your cache and cookies article.
Mozilla Firefox
To clear site data in Firefox:
- In the top right hand corner of your browser, go to ≡ > Settings > Privacy and Security and scroll down to Cookies and Site data. Alternatively, copy and paste
about:preferences#privacyinto your browser’s URL field instead.
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Under Cookies and Site data, click Clear Data. In the pop-up that appears, ensure Cookies and Site Data and Cached Web Content are checked.
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Click Clear to clear your cache. To make sure the changes are applied, we recommend completely quitting your browser and re-opening it afterwards.
For more information on clearing site data in Firefox, see Firefox’s Clear cookies and site data in Firefox article.
Safari
To clear site data in Safari:
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In the top left of your desktop, click Safari > Settings > Privacy. Next to Cookies and website data, click Manage Website Data.
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In the pop-up that appears, search for “pixieset.com”, select it, and click Remove. To make sure the changes are applied, we recommend completely quitting your browser and re-opening it afterwards.
For more information on clearing site data across different versions of Safari, check out Apple’s Clear cookies in Safari on Mac article.
Additional Troubleshooting Tips
If you have cleared your cache and cookies but are still experiencing issues in your browser, here are some tips that may help:
1. Update your browser to the latest version. This ensures that you have the latest updates from your browser provider, including bug fixes and security patches, which may improve your experience. For additional assistance on updating your browser, see the following articles from common browser providers:
2. Deactivate your third-party extensions and reload your webpage. Some desktop or browser extensions may interfere with cookies and other site data on your pages. By deactivating them temporarily, you can pinpoint if your extensions are causing the issues.
3. Switch to a different browser and/or device. Generally, cached content and cookies do not sync between different browsers and devices. Temporarily switching to another supported browser/device may bypass the issue you are experiencing.
If you require further assistance, please contact our Support Team from the chat bubble. Be sure to detail your experience and the troubleshooting tips you’ve tried. We're always happy to help.