After you receive an order, certain fees are taken out of your transaction to pay for the cost of goods sold, payment processing fee and so on.
On this page:
Fees explained
When your client places an order through your Pixieset Store, there will be fees involved as follows:
Payment processing fee - this fee is charged by the payment processor (e.g. Stripe or PayPal). Generally, Stripe and PayPal fees are 2.9% + $0.30 USD but it may vary based on your country. In some countries, if sales tax is charged on the payment processing fee, that will be included here.
Pixieset Store fees - this refers to the Pixieset commission fee of 0% on any upgraded Client Gallery or Suite plan, and 15% on the Free plan.
Cost of Goods Sold - the per-print cost involved in producing the prints at the print lab when using automatic fulfillment. This amount is sent directly to the print lab.
Shipping - the cost of shipping when using automatic fulfillment. This amount is paid for by your clients directly, and we're simply passing it on to the print lab.
Your payment processor will show the Pixieset Store fees, Cost of Goods sold, and Shipping as the "Pixieset Application Fee" as those fees are sent to Pixieset to pay the lab.
Where can I see the fees breakdown?
You can see the cost breakdown at anytime by going to the orders section of the Store dashboard, and clicking View button next to your order. Scroll down to the bottom of the order detail page, and click on the green dollar amount next to Cost of Goods Sold to view the breakdown of the fees for your order.
