After you receive an order, fees may be taken out of your transaction to cover any applicable printing and shipping costs (automatic fulfillment), payment processing fees, or Pixieset commission fees.
On this page:
Fees explained
When your client places an order through your Pixieset Store, there may be fees incurred as follows:
Printing cost - the per-print cost involved in producing the prints at the print lab when using automatic fulfillment. This amount is sent directly to the print lab.
Shipping - the cost of shipping when using automatic fulfillment. This amount is paid for by your clients directly, and we're simply passing it on to the print lab.
Payment processing fee - this fee is charged directly by PayPal or Stripe in order to process the online payment made by your client. In some countries, if sales tax is charged on the payment processing fee, that will be included here. You can find out more information directly on Stripe and PayPal’s websites.
Pixieset Store commission - this refers to the Pixieset commission fee of 0% on any upgraded Client Gallery or Suite plan, and 15% on the Client Gallery - Free plan.
Your payment processor will show the Printing, Shipping, and Pixieset Store commission as the "Pixieset Application Fee" as those fees are sent to Pixieset to pass on to the lab to fulfill the order for you.
Where can I see the fees breakdown?
You can see the cost breakdown at any time by going to your Store dashboard > visiting the Orders page > and clicking the View button next to your order. Scroll down to the bottom of the order detail page, and click on the green dollar amount next to Cost of Goods Sold Total to view the breakdown of the fees for your order.
Where can I see my profit on the order?
From your Orders page, click View next to the order and scroll down until you see the order breakdown.