If your client chooses the manual payment option in their invoice, you will receive a “Payment on the way” email notification. This email is to notify you to expect your client’s payment soon from outside of Pixieset. It is not a receipt or confirmation that the payment was sent successfully.

Since your client has chosen a manual payment, you are responsible for reaching out to your client to secure the payment via the specific method they chose (e.g. cash, e-transfer, cheque, Cash App, etc.). You can always confirm the manual payment option they chose within the email, under “Method”.

Once you have received the payment from your client outside of Pixieset, you can record their payment in Studio Manager by following the steps in this guide.