If your session type has “Session is by request only”, “Allow availability request”, or “Manually approve new sessions” toggled on, your client’s bookings will be submitted as inquiries for your approval.

When you receive an inquiry from a potential client, you can respond to it right from your Studio Manager Dashboard. While viewing the inquiry from your Sessions page, click Respond:

• If you accept the inquiry or suggest a new date/time, the session status will update to pending. An email will be automatically sent to the client for them informing them of your decision and asking them to confirm the booking (including completing any intake forms and/or payment). Once confirmed by your client, the pending session will move to confirmed status.
• If you decline the inquiry, the session status will update to declined. An email will be automatically sent to the contact informing them that their inquiry was declined.

Note: If you do not need your client to complete their session’s intake documents or payment, you can confirm the pending session yourself by clicking Actions > Confirm Session in your Dashboard instead.

What will the client see?

When you respond to an inquiry, your client will receive an email informing them of your response. If you accepted or proposed a new date/time, your client will see a call-to-action to complete their booking.