In order to accept payments for orders, you will need to set up at least one payment method in your Store settings (Store Dashboard > Settings).
Connecting your PayPal business account (Pro or Standard) allows you to turn on PayPal Express Checkout in your galleries’ Store. While checking out, your clients will be able to pay with supported credit and debit cards, as well as their PayPal account balance.
Generally, PayPal charges a processing fee of 2.99% + 49¢ for each credit/debit card transaction, and 3.49% + 49¢ for each PayPal account checkout transaction. This rate may vary based on your country. You can refer to PayPal’s global page to see a list of their supported countries.
On this page:
- Connecting PayPal
- What will the client see?
- What happens when a client places an order?
- Troubleshooting Payment Errors
Connecting PayPal
Setting up PayPal requires two main steps: adding your API credentials and authorizing Pixieset to capture funds:
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In Store > Settings, click Get Started beside PayPal. Then, click ’Add your API Credentials’ and select ‘Retrieve my credentials’. A pop-up containing PayPal’s sign-in page should appear.
- Once signed into PayPal, locate your API credentials by scrolling down in the same pop-up window until you see Set up PayPal API on your website. Under it, click Continue with out-of-use NVP/SOAP credentials. For an alternate way to retrieve your API credentials, see our guide here.
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Select Direct (custom application) and click Continue with deprecated credentials. (Note: If prompted for an explanation, you can enter something like “The integration I am connecting to currently requires the legacy credentials.”)
- Copy and paste the credentials into the corresponding fields in your Pixieset Dashboard. Click Save.
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Lastly, authorize Pixieset's selling agreement by clicking Authorize Now.
You will be directed to PayPal's site so that you can log in and complete the authorization. Once logged in, click on Agree and Continue. You will then be redirected back to your Pixieset Dashboard and will see a green ON indicator to let you know PayPal has been connected successfully.
What will the client see?
When you have your PayPal account connected as a payment method, your client will see a Check out with PayPal option when paying for their Store orders.
What happens when a client places an order?
You can view the profit made from an order at any time from your Store > Orders page and clicking View next to the order.
When a client pays through your PayPal integration at checkout, the following happens:
- PayPal will immediately deposit the total amount the client paid at checkout into your PayPal account.
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Pixieset charges your default payment source in PayPal in order to transfer the cost of goods sold to the lab (for printing and shipping).
From there, your funds will reside as a balance in your PayPal account. You need to initiate a withdrawal to transfer money out of your PayPal account.
Troubleshooting Payment Errors
If your clients see an error at checkout, their bank could be preventing the payment due to insufficient funds, incorrect payment details, or another type of block from their bank. Reviewing the transaction details in your PayPal Dashboard will give you specific information about the decline so you can help your clients resolve the issue.
PayPal may also prevent your clients from making any payments if your PayPal account has not been fully activated or is missing any information. We recommend logging in to your PayPal dashboard to double-check the following:
- Both your PayPal account and email address are fully verified.
- There are no missing account details.
- Your Store is set up with a currency supported by PayPal
If you can’t find any missing details, the PayPal Express Checkout Support Team will have more insight.
Note: Placing an order yourself with your own PayPal account will typically lead to an error due to restrictions on PayPal’s side. You can avoid this by placing the order with a 100% off coupon instead.