The Orders tab in the Store dashboard is where you can view all Orders placed from your Collections.
For Self-Fulfillment, once a client has successfully completed and paid for an Order, it will show here as 'Pending', and you can change its status manually. Please note that at this point we do not support email notifications to clients for shipping of a Self-fulfillment Order.
For Lab Fulfillment, the Order can be Pending (the order was placed by the client), Processing (the Order has been sent to lab), Lab Completed (the digital downloads have been fulfilled - if applicable, and the Lab Products have been shipped by the Lab), and Completed (the Order has been completed and shipped).
You can search your Orders by Order number, customer name or Collection name, by entering the search criteria in the fields directly under the respective headings.
You can also filter the list of Orders by Pending Payment, Order Delay, Pending, Processing, Lab Completed, Completed, or Canceled. If you would like to export your full Order, simply click the green Export button to download a .CSV file containing a list of all Orders.
Click on "View" beside each order to view the details of a specific order.
On the details page, you will see the billing and shipping address, shipping method, the Products ordered, and the total amount paid by the client.
For Lab Fulfillment orders, you will also be able to see the shipping method, boutique packaging (if applicable), tracking information (if applicable), and the Cost of Goods Sold.
When you receive an Order through your Store, you will be notified by email, and a notification will appear in your Pixieset Dashboard. The payment for the Order will be sent to the Payment Gateway you've set up (either PayPal or Stripe), and if the Order was set up for Lab Fulfillment, the Cost of Goods Sold will be sent to the Lab so they can process the Order for you.
Note: If you have Offline Payment enabled, your Store Orders will not be processed until you mark the Order as "Paid" in your Dashboard. Once you mark the Order as "Paid" then the Order will be submitted for Processing. If you also have Order Delay enabled for your Store, the Delay timeframe will not start until you have marked the Order as "Paid".