When selling through the Store, you might see a few different statuses related to pending orders. This guide will walk you through what they mean and how to fix them.

On this page:

• “Pending PayPal” order status
• “Pending Fees” order status
• “Pending Payment” order status
• “Pending” order status

“Pending PayPal” order status

If your order is in “Pending PayPal” status, the payment is in an unclaimed status with PayPal. The order cannot be sent to the lab for printing until you resolve this with PayPal, since the funds have not been successfully sent to your PayPal account yet. You should also receive an email from PayPal with further instructions on how to claim the payment and receive the funds.

Here are some common reasons why PayPal may flag the incoming payment:

• You have not yet verified your PayPal account
• You have made changes to your PayPal account email address
• Your PayPal account is in a different currency than the currency your client used to pay for their order

Note: Payments not collected after 30 days could be returned to the sender, so we recommend taking action as soon as possible to claim these funds.

To resolve the order status:

1. Log into your PayPal Dashboard and manually accept the payment.

2. Head back to Store > Orders and view your order. Click Confirm Payment.

   

“Pending Fees” order status

If a store order is in “Pending Fees” status, we could not collect the fees for the order’s cost of goods (e.g. printing and shipping costs) from the default payment method in your PayPal account. The lab requires these fees to be collected before they will process the order.

To resolve this status:

1. Go to your PayPal Dashboard and update your default payment method. Alternatively, ensure your account has sufficient funds to cover the fees.
2. Go to your Store > Orders, view your order, and click Retry. 

“Pending Payment” order status

This status appears for orders placed via your offline payment method. Orders in this status are not processed until you confirm via the Mark Paid button that you have secured the funds from your client outside of Pixieset.

Once you click Mark Paid to confirm that you have received the funds, we’ll charge your card on file for the cost of goods sold (i.e. printing and shipping costs) for any automatic fulfillment items. These items will be sent to the lab immediately for processing and any digital downloads will be sent to your client.

Note: If you also have Order Delay set in your store, the order will be processed once the delay period expires. You can bypass the delay by using the Send Order button that appears after you mark the order as paid.

“Pending” order status

Automatic fulfillment orders go into Pending status immediately after they are placed while waiting to be processed by our system. This is a temporary status that will update automatically shortly. If you don’t see the order move out of this status, reach out to our support team for assistance by clicking the chat icon in the bottom right corner of your Store Dashboard.