We always recommend referring to our Preparing Image Files for Printing article to ensure your orders are set up for success. Additionally, our Order Delay tool is a great way to review orders before they are sent to the lab for printing.

Damaged or missing items? Shipment never arrived? We're sorry to hear that. But don't worry, we are here to help! Get in get in touch with Pixieset via the "Contact Us" link below as soon as you can. We will do our best to assist and get any issues resolved for you and your client.

So we can take action as soon as possible, please include the order number, details of the issue, and photos of both the prints and the packaging where applicable.