If your order is in “Pending PayPal” status, the payment is in an unclaimed status with PayPal. The order cannot be sent to the lab for printing until you resolve this with PayPal, since the funds have not been successfully sent to your PayPal account yet. You should also receive an email from PayPal with further instructions on how to claim the payment and receive the funds.
Here are some common reasons why PayPal may flag the incoming payment:
- You have not yet verified your PayPal account
- You have made changes to your PayPal account email address
- Your PayPal account is in a different currency than the currency your client used to pay for their order
Note: Payments not collected after 30 days could be returned to the sender, so we recommend taking action as soon as possible to claim these funds.
To resolve the order status:
- Log into your PayPal Dashboard and manually accept the payment.
- Head back to Store > Orders and view your order. Click Confirm Payment.