If you have set up your availability for your session type but are not seeing your time slots appear as expected, you will want to review the following three settings first:
Blocked off time and/or pre-existing sessions
If time slots are missing from your session type despite them being within your available hours, you may have a schedule conflict. To check, go to your Calendar page and review the specific calendar date for any pre-existing sessions or blocked off time.
If you’ve blocked off time in your calendar via the Block Off Time feature or Google Calendar Sync’s Check for Conflicts feature, available time slots will not appear for those specific dates. If this is the case, depending on your requirements, you may like to adjust or remove the blocked off time to accommodate your availability.
Maximum Notice Settings
Note: This setting is only available for full session types. If you are troubleshooting a mini session type, you can skip this.
You can review this setting under the Booking Rules section in your session type. If your How far into the future can clients book? setting is too restrictive, certain dates may not show up.
For example, if the setting is set to 30 days, none of your time slots that are more than a month away will appear to your clients to book! This is because those slots are currently more than 30 days away from today’s date.
If you find that your notice settings are preventing clients from booking your available slots as of today’s date, adjust your minimum and/or maximum notices to accommodate. In most scenarios, this simply means increasing your How far into the future can clients book? setting.
Buffer Time
Note: This setting is only available for full session types. If you are building a mini session, this setting is deactivated, so it would not be causing any conflicts with your mini session's slots.
The buffer time setting can be located in your full session types’ Booking Rules section. It allows you to set an amount of additional time to block off before and/or after a client’s confirmed session.
If you are missing a specific time slot from your session type’s availability and you have buffer time activated in your session types, go to your calendar and see if there’s a confirmed session that falls right before or after your missing time slot. If there is, it is likely that the buffer time for your confirmed session has overlapped with your missing time slot, so the entire slot was removed to ensure you do not have overlapping sessions.
If you'd like to remove the buffer time so that these time slots become available again, you can easily do so by going to the applicable session’s Session Type > Booking Rules > Want to block off time before/after a session?
Additional Troubleshooting
If you’ve reviewed all three settings above but are still having trouble getting your session type’s availability to show up, please contact our support team from the chat bubble.
Be sure to provide the session type’s name and share more details about the availability you’re trying to set up. Additionally, please share screenshots of your session type’s Availability and Booking Rules sections.
This will allow our team to advise as accurately and efficiently as possible. We're always happy to help!