Pixieset Payments is fully integrated into Studio Manager, so you have complete visibility of your payments right from the Studio Manager Dashboard. This guide will help you understand the processing times before payouts are made to your bank account. It also covers the fees associated with each payment method.

Note: Pixieset Payments is available to users in the United States and Canada.

On this page:

• Payment Processing times (Payout Schedule)
  • First Payout Timing
  • Standard Processing Times
• Viewing Payouts
• Transaction Fees
• Frequently Asked Questions (FAQs)

Payment Processing Times (Payout Schedule)

First Payout Timing

Pixieset partners with Stripe to process your payments securely online. The first payout to your connected bank account typically takes 7-10 days due to Stripe’s verification process.  

Standard Processing Times

Following that, funds become ready to be paid out according to your country’s standard timeline: 2 business days in the U.S. and 3 calendar days in Canada.

	First Payout Timing	Subsequent Payout Timing
Setting up a new Pixieset Payments account	US: 5 business days CA: 7 calendar days	US: 2 business days CA: 3 calendar days
Migrating an existing Stripe account to Pixieset Payments	Accelerated (based on eligibility)	US: 2 business days CA: 3 calendar days

Note: Payouts to your bank account occur on business days and not the weekends/holidays.

 

Viewing Payouts

To view your Pixieset Payments payouts, go to Payments > Payouts. Here, you can see your total balance and upcoming payouts at a glance. For more information about the available funds and your next payout date, click See Details. You can also click on any past payout for full details.

 

Transaction Fees

Transaction fees are a necessary part of processing payments between your clients and your account. These fees cover the costs of handling and facilitating Pixieset Payments, backed securely by Stripe.

	Transaction Fees
Credit card payments	2.9% + 30 cents per transaction
Buy Now Pay Later (BNPL)	5.99% + 30 cents per transaction
ACH bank transfer (US Only)	1% of the payment total
Failed ACH bank transfer fee	4%

 

Frequently Asked Questions (FAQs)

• Can I change where I receive payouts?
• What should I do if my payout fails?
• What happens if I have a negative balance?
• I did not receive my payout. What should I do?
• Who pays the transaction fee: me or my client?
  

Can I change where I receive payouts?

Yes. You can update where your payout goes by going to Payments > Payouts and clicking See Details at the top. In the payout summary that appears, scroll to the bottom and select Update next to your payout details. From here, edit the connected bank account details as required.

What should I do if my payout fails?

A payout may fail due to an issue with the connected bank account. In order for Pixieset to retry the payout, you will need to update your bank account details in Settings > Payments. If you are having issues resuming payouts, reach out to support@pixieset.com.

What happens if I have a negative balance?

Your payout balance can go negative due to recent refunds or disputes. When this happens, future payments from your bookings and invoices will be used to cover the negative balance. If these payments are not sufficient, the system will debit the remaining amount from your connected bank account.

 

I did not receive my payout, what should I do?

Funds take up to 7 days to be paid out. Payouts of available funds are made every business day.

If your payout does not arrive as expected, keep in mind that bank processing can be affected by weekends, holidays, or scheduled maintenance.

 

Who pays the transaction fee, me or my client?

Transaction fees are the cost of processing payments securely online. These are intended to be charged to the business rather than to the client.

 

For further assistance, contact our support team from your dashboard or by email at support@pixieset.com.