Pixieset Payments is fully integrated into Studio Manager, so you have complete visibility of your payments right from the Studio Manager Dashboard. This guide will help you understand the processing times before payouts are made to your bank account. It also covers the fees associated with each payment method.

On this page:

• Payment Processing times (Payout Schedule)
  • First Payout Timing
  • Standard Processing Times
  • Instant Payouts
• Viewing Payouts
• Transaction Fees
• Frequently Asked Questions (FAQs)

Payment Processing Times (Payout Schedule)

First Payout Timing

Pixieset partners with Stripe to process your payments securely online. The first payout to your connected bank account typically takes 7-10 days due to Stripe’s verification process.  

Standard Processing Times

Following that, funds become ready to be paid out according to your country’s standard timeline: 2 business days in the U.S. and 3 business days in Canada.

Note: Payouts to your bank account occur on business days and not the weekends/holidays.

Instant Payouts

Users may be eligible to send Instant Payouts for a 1.5% fee. You can learn more about Instant Payouts and the eligibility requirements here.

Viewing Payouts

To view your Pixieset Payments payouts, go to Payments > Payouts. Here, you can see your total balance and upcoming payouts at a glance. For more information about the available funds and your next payout date, click See Details. You can also click on any past payout for full details.

Transaction Fees

Transaction fees are a necessary part of processing payments between your clients and your account. These fees cover the costs of handling and facilitating Pixieset Payments, backed securely by Stripe.

Frequently Asked Questions (FAQs)

• Can I change where I receive payouts?
• What should I do if my payout fails?
• What happens if I have a negative balance?
• I did not receive my payout. What should I do?

• Who pays the transaction fee: me or my client?

Can I change where I receive payouts?

Yes. You can update where your payout goes by going to Settings > Payments and clicking Edit account information under Pixieset Payments. Under Payout Details click Edit next to your bank account details.  

What should I do if my payout fails?

A payout may fail due to an issue with the connected bank account. In order for Pixieset to retry the payout, you will need to update your bank account details in Settings > Payments. If you are having issues resuming payouts, reach out to support@pixieset.com.

What happens if I have a negative balance?

Your payout balance can go negative due to recent refunds or disputes. When this happens, future payments from your bookings and invoices will be used to cover the negative balance. If these payments are not sufficient, the system will debit the remaining amount from your connected bank account.

I did not receive my payout, what should I do?

Funds take up to 7 days to be paid out. Payouts of available funds are made every business day.

If your payout does not arrive as expected, keep in mind that bank processing can be affected by weekends, holidays, or scheduled maintenance.

Who pays the transaction fee, me or my client?

Transaction fees are the cost of processing payments securely online. These are intended to be charged to the business rather than to the client.

For further assistance, contact our support team from your dashboard or by email at support@pixieset.com.