If you are unable to log in to your Pixieset Account for any reason, we would love to help you regain access. This article will go over some of the most common scenarios and the steps you can take to get back into your account.
On this page :
- Lost Password
- Forgotten Username or Email Address
- Login Verification Code
- Two-Factor Authentication
- Other Login Issues
If you can no longer remember the password for your Pixieset Account, you can request a password reset from the login screen using the Lost Password? button.
This will generate a password reset email to your Account Email containing a secure link for you to get logged in and update your password.
Tip: To ensure that you receive all emails from Pixieset, you may need to add us to your Safe Senders list; the emails that we use will come from firstname.lastname@example.org, email@example.com, and firstname.lastname@example.org.
Forgotten Username or Email Address
If you have forgotten the Username or Email Address associated with your Pixieset Account, you can try searching your email inboxes for any messages from Pixieset, or specifically for the subject line 'Welcome to Pixieset' which would be sent from email@example.com. This should help you confirm which email address you set up the account with.
Login Verification Code
When you first create a Pixieset account, our system will remember your location and the device you used to sign up. Whenever there is a new login attempt from an unrecognized device or location, we will send a New Login message to your Account Email Address.
If you are having trouble receiving your Login Verification Code, we have provided some troubleshooting tips here that may be helpful.
Two-Factor Authentication (2FA)
Two-Factor Authentication (2FA) is an optional security feature that adds an extra layer of protection to your Pixieset account.
If you have Two-Factor Authentication enabled on your account and are having issues authenticating your account, you can review our suggested troubleshooting steps here.
Other Login Issues
If you can no longer access the Account Email you used to sign up or are unable to access your Pixieset account for any other reason, please reach out to our Support Team.