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Why am I seeing error messages when I upload?

If you see error messages while uploading photos or videos, there are a few things you can do to help get things up and running again. Uploads to Pixieset are supported via desktop/laptop. This article will help walk you through our recommended troubleshooting steps so that you can ensure your photo and video files upload successfully to Pixieset.

Step 1: Ensure your files are formatted correctly

Before you attempt uploading your files again, make sure they are in a supported format with only alpha-numeric characters in their filenames:

  • For image files, JPEG, GIF, or PNG format that are less than 100 MB each are supported.
  • For video files, mp4, mov, avi, and m4v files are supported.

For more information, review our file size and format requirements.

Step 2: Troubleshoot your browser

Your browser may be the cause of the uploading issue. We recommend Chrome, Safari, and Firefox for uploading to Pixieset. There are a few things you can do to solve browser related issues:

  • Clear cache: Clearing your browser’s cache will help resolve most uploading errors. You can find the steps for your specific browser here.
  • Update your browser: We generally recommend using the most updated version of your browser.
  • Switch your browser: To help rule out browser related issues, you can try a different browser and see if the upload works there.

Step 3: Troubleshoot your network

If you notice errors during the upload process it could be due to a network issue. There may have been temporary disruptions in the connection. To troubleshoot:

  • Restart your device and router
  • Try a different network
  • Upload smaller batches of files

Step 4: Use the Flash Uploader

Why am I seeing error messages when I upload.gif

You can switch to our secondary uploader powered by Adobe Flash to see if the error persists:

  1. In the uploader, click Switch to classic uploader.
  2. Select Switch to Flash uploader.
  3. Click Add Files and select the files you’d like to upload.

If you continue to have issues, please reach out to our support team by clicking Help (?) > Contact Us from your Client Gallery Dashboard. Please provide some details such as the name of the collection and the troubleshooting steps you have tried, so we can best pinpoint the issue and resolve it as quickly as possible.