Each collection in Client Gallery has customizable download settings to ensure you are in full control of what your clients can save to their devices. This guide will walk you through the general options available for downloads.
Note: For an overview of your client’s download experience, see our guide here.
On this page:
Photo download
The Photo Download setting controls whether visitors can download the photos in the collection for free. By default this status is toggled on with a 4-digit download PIN assigned to it.
To view the photo download setting:
- In Collections, select the collection.
- Go to Settings > Download.
- Look for the Photo Download status toggle.
Additional options
When the collection has photo downloads enabled, you can expand Additional options to access more granular options:
- Gallery Download: Allow clients to save the full gallery of photos in one download.
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Single Photo Download: Allow clients to download individual photos from the collection.
- Single Photo Download PIN: Require clients to enter the Download PIN to start downloading individual photos.
- Single Photo Download Email Tracking: Require clients to submit an email address to start downloading individual photos.
- Restricted Single Photo Download Size: Limit individual photo downloads to one specific resolution size.
Note: The exact options shown in your collection’s settings are dependent on other settings you’ve enabled like Download PIN and available photo download sizes.
Photo download sizes
Photo downloads can be provided in high resolution or web resolution.
- High resolution downloads are available in 3600px or original resolution (available on upgraded Client Gallery or Suite Plans).
- Web size downloads are available in 2048px, 1024px, or 640px.
For more information on Pixieset’s available resolutions, click here.
Video download
The Video Download setting controls whether visitors can download the videos in your collection. By default, this status is toggled on with a 4-digit download PIN assigned to it.
To view the video download setting:
- In Collections, select the collection.
- Go to Settings > Download.
- Look for the Video Download status toggle.
Video download sizes
Video downloads are always provided in the highest resolution possible based on a combination of the video size and your subscription:
- On the Basic or Plus Plan for Client Gallery and the Starter Plan for Suite, videos are delivered up to 1080p (1920 x 1080px).
- On the Pro or Ultimate Plan for Client Gallery and Suite, videos are delivered in up to 4K resolution (3840 x 2160px).
Note: Pixieset does not upscale your videos. If a video is uploaded at HD and your subscription allows up to 4K, Pixieset will deliver the video file in the original, HD resolution.
Download PIN
Pixieset automatically sets a 4-digit download PIN for collections, which applies to both photo and video downloads. We always recommend keeping the download PIN in place for the protection of your work.
To locate the download PIN for a collection:
- In Collections, select the collection.
- Go to Settings > Download.
- Locate the Download PIN status toggle.
Tip: The download PIN is intended to be a default layer of protection for your images. To implement additional protection, see our guide here.
Advanced download settings
For information on advanced settings like download limits, see Limiting free downloads and other restrictions