An organized contact form is instrumental in creating new connections with potential clients interested in working with you. With Pixieset Website, you can add built-in contact forms to any page of your site to immediately begin collecting inquiries.

Note: The ability to automatically generate contacts and store submissions in Studio Manager requires a Studio Manager form. Learn more here.

Setting up your form

All of Pixieset’s site templates come with a “Contact” page that has a contact form ready to go. In the site builder, click directly on any element of the form to customize it further.

Tip: If you want to completely replace the contact form with a new layout, hover over it and select 'Change Layout' in the top right.

Modifying your fields

Customize your form with additional fields like text, checkboxes, radio buttons, and more. In the site builder:

Click directly on your contact form.
In the left panel, select any existing field to customize it. Alternatively, click +Add New to add a brand new field to your form.

Tip: To help prevent incomplete submissions, fields are set as required by default. You can change this setting within any field.

Customizing your form’s appearance

You can adjust the style and alignment, and buttons of the contact form. In the site builder:

Click directly on your contact form.
In the left panel, scroll down to Styling and modify the overall appearance of your form.

Tip: To further customize the appearance of your form, hover over it and click ‘Open Editor’ in the top right. Learn more about designing with the Flex Editor here.

Advanced options

To enhance the client experience, you can modify how what happens once a form is submitted. In the site builder:

Click directly on your form.
In the left panel, scroll down to Options for the following settings:
- Subject: Adjust the subject line for all of the contact form’s submissions. Insert {dateTime} and {businessName} as dynamic information to stay organized.
- After Form Submission: Determine whether your form shows a success message or redirects the visitor to another webpage.

Receiving submissions

All form submissions are automatically compiled in an exportable format in your site builder. To view your submissions, go to Settings > Form Submissions. A copy is also sent to your contact email.

Note: If you do not have a contact email set up in your profile, submissions are sent to your account email instead.

Using a Studio Manager form on your site

As an alternative to your website’s built-in contact forms, Studio Manager offers contact forms that automatically generate leads in your contact list and store submissions in Inbox.

If you have a Studio Manager form, you can add it to your website in two ways:

Provide a direct link to your form on your site menu or page. Learn more about linking here.
Embed your form on a site page (available on the Pro Website Plan or the Pro/Ultimate Suite Plan). Learn more about embedding your form here.

Troubleshooting

The form submissions are not appearing in my email inbox.
Visitors are seeing a “The email must be a valid email address” error for a non-email field.
My responses to my form submissions are being sent to “notifications@pixiesetmail.com”.

The form submissions are not appearing in my email inbox.

You can locate your site’s form submissions in Settings > Form Submissions.

If you are not receiving form submissions in your email inbox, check your junk or spam folder. You can also search for emails from notifications@pixiesetmail.com. To ensure future submissions are delivered, we recommend adding this email address to your contacts list. If the issue persists, contact support@pixieset.com for further assistance.

Visitors are seeing a “The email must be a valid email address” error for a non-email field.

If your client is seeing an email-related error for a field that isn’t asking for an email address, the field may be set up incorrectly. To resolve this:

Edit your contact form and click into the specific field.
Under Form Field Type, ensure the form type is “Text” or another type rather than “Email”.
Publish your site to update your form.

If the issue persists, contact support@pixieset.com for further assistance.

My responses to the form submissions are being sent to “notifications@pixiesetmail.com”.

If your contact form does not have a field designated as an email type, the system will not be able to populate your email’s “Reply-to” field. To resolve this:

Edit your contact form and click into your “Email address” field.
Under Form Field Type, ensure the form type is “Email”.
Publish your site to update your form.