In order to accept payments for invoices and sessions, you will need to set up at least one payment method within your Studio Manager Dashboard. This article will go over how to access your Payment Settings in Studio Manager, and how to connect each of the available payment methods: Stripe, PayPal, Bank Transfer (ACH), and Manual Payment.
On this page:
- Accessing your Payment Settings Page
- Manual Payment
- Activating New Payment Methods in Pre-Existing Invoices and Session Types
Accessing your Payment Settings Page
You can access your Studio Manager's Payments Settings page by going to your Studio Manager Dashboard > Settings > Payments. On this page, you will see your available payment methods.
Stripe is an easy and secure way to accept credit and debit cards online for your invoices. By connecting your Stripe account, you will be able to accept the following:
- Visa (credit and debit cards)
- MasterCard (credit and debit cards)
- American Express
- Discover (U.S. merchants only)
- Bank Transfers - ACH (U.S. only)
Generally, Stripe charges a processing fee of 2.9% + $0.30 for each credit/debit card transaction. This rate may vary based on your country. You can visit Stripe's global page to see a list of their supported countries.
Connecting your Stripe Account
Under Payment Methods, click Get Started with Stripe.
You will be redirected to a secure Stripe page, where you will be prompted to connect your existing Stripe account or create a new one by filling out a form.
Once you have successfully connected your Stripe account, your information will be displayed under Payment Methods.
If you ever need to disconnect your Stripe account, you can do so by clicking Disconnect Stripe under your connected account.
What will the client see?
When you have your Stripe account connected as a payment method, your client will see a Pay with credit card option when paying for their invoice or session.
Bank Transfer (ACH)
When you have Stripe connected as a payment method, you can also activate bank transfers (ACH) as an option for your clients!
This option is only available for users located in the U.S., and you can only accept funds in USD from U.S. bank accounts. Stripe's processing fee for bank transfers is 0.8% + $1.50, capped at a maximum of $6.50.
Activating Bank Transfer in your Stripe Account
Under your connected Stripe account, click Enable Bank Transfer.
In the Enable Bank Transfer (ACH) pop-up that appears, follow the step-by-step instructions provided to activate ACH directly in your Stripe account.
Once you have activated ACH in your Stripe account, click Confirm ACH Enabled in Studio Manager to activate ACH as a payment method.
Note: Clicking "Confirm ACH Enabled" does not automatically activate ACH in your Stripe account for you, so make sure that you follow the instructions before confirming.
What will the client see?
When you have bank transfers activated as a payment method, your client can select a Bank Transfer option when paying for their invoice. From there, they simply need to click Connect Bank.
In the pop-up page that appears, your client will be taken through the necessary steps to securely connect their bank account through Plaid for the transfer.
Note: When a client pays through this payment method, it can take up to 5 business days for you to receive acknowledgment of the transfer in your Stripe account. Because of this, please allow up to 7 business days for ACH payments to reflect in your available Stripe balance.
Digital Wallets (Apple Pay, Google Pay, Microsoft Pay)
Our Digital Wallet payment options allow your clients to pay for invoices and sessions with a single touch using applicable Apple or Android devices.
When you have Stripe connected as a payment method, Digital Wallets is activated by default, and there is no additional set up required.
The option to pay with Apple Pay is shown to clients using the Safari browser through iOS 10 and macOS Sierra, or later versions. Apple Pay is compatible with the following devices:
- iPhones: iPhone SE, iPhone 6 and later, iPhone 6 Plus and later
- iPads: iPad mini 3 and later, iPad Air 2, iPad Pro
- Macs: MacBook Pro with Touch ID
- Apple Watch: All generations paired with iPhone 5 and later
The option to pay with Google Pay is shown to clients using the Chrome 61 browser or newer.
The option to pay with Microsoft Pay is shown to clients using the Microsoft Edge 16.1629 browser or newer.
Getting Paid for Payments Processed by Stripe
When an invoice or session is paid using Stripe as the payment processor, your net profit goes to your Stripe account immediately. The first payout will usually take 7 - 14 days for security purposes but after that, the payouts should move over to the payout schedule available for your business country. You can always review your payout schedule for your invoice's funds in your Stripe Dashboard.
In Studio Manager, you can connect either your Personal or Business PayPal account to allow your clients to pay for their invoices and sessions through PayPal Express Checkout. Paying with PayPal is easy and secure, and your clients will be directed to a PayPal checkout page to complete their payment.
- Connecting a Personal PayPal account will allow your client to pay via their PayPal account balance.
Connecting a Business PayPal account will allow your client to pay via their PayPal account balance, supported credit cards and debit cards, and Venmo (US only).
Generally, PayPal charges a processing fee of 2.99% + 49¢ for each credit/debit card transaction, and 3.49% + 49¢ for each PayPal account checkout transaction. This rate may vary based on your country, and you can always refer to PayPal’s global page to see a list of their supported countries.
Connecting your PayPal Account
Under Payment Methods, click Get Started with PayPal.
In a new browser window, you will be redirected to a secure PayPal page, where you will be prompted to connect your existing PayPal account.
Note: If PayPal’s page does not open in a new browser window, you will want to confirm that your current browser’s pop-ups are activated before re-attempting.
Once you have accepted PayPal’s conditions and connected your account, you can click the Go back button to be directed back to Studio Manager.
You can confirm that your PayPal account was successfully connected by reviewing your account information under Payment Methods.
If you ever need to disconnect your PayPal account, you can do so by clicking Disconnect PayPal under your connected account.
What will the client see?
When you have your PayPal account connected as a payment method, your client will see a Pay with PayPal method in their invoice which will allow them to check out with your PayPal account’s supported payment options.
Getting Paid for Payments Processed by PayPal
After you receive your payment, your money will reside as PayPal balance in your PayPal account. You need to initiate a withdrawal to retrieve the payment from your PayPal account. The time it takes to withdraw is dependent on your country. You can learn more about withdrawal for US PayPal account here: How do I get money out of my PayPal account?
The Manual Payment feature allows you to arrange payment with your client outside of Studio Manager's invoicing system. With Manual Payment, you can set up any preferred payment method for your client, such as cash, check, and e-transfer, and then record those payments manually on your invoices.
Setting up a Manual Payment
Under Payment Methods, click + Add manual payment method.
In the Add Manual Payment Method pop-up that appears, enter your Payment method name and Payment instructions, and then click Save.
What will the client see?
When you have activated Manual Payments for your invoice, your client will see the option when paying their invoice or session. The Manual Payment option will also contain a message section where your client can enter a message to let you know that their payment through this method is on the way.
To learn how to record a manual payment in an invoice once you have received it from your client, click here.
When you add a new payment method, it will be automatically activated as an accepted payment method for your clients on future invoices and session types moving forward. For pre-existing invoices or session types that were created before you set up your new method though, you will need to edit the invoice/session type and manually activate the new payment method.
View the pre-existing invoice in your Invoices page, click Actions > Edit Invoice, and scroll down to Advanced Options. (Note: The invoice must be in an unpaid status in order to edit it.)
Under Accepted Payment Methods, check the box beside your new payment method to add it as an accepted payment method for this specific invoice.
Pre-existing session types:
- Click into the pre-existing session type in your Session Types page, click Payments and scroll down to Advanced Options.
- Under Accepted Payment Methods, check the box beside your new payment method to add it as an accepted payment method for this specific session type.