In Studio Manager, when using Stripe and PayPal for online payments, you will manage how you get paid on these payment providers' dashboards and they are responsible for paying out the funds to your bank account.

Using Pixieset Payments? Everything is managed within your Pixieset account. Pixieset pays out the funds to your bank account and you can review this in Studio Manager. Learn more:

Pixieset Payments Processing Times and Fees

On this page:

• Getting paid by Stripe
• Getting paid by PayPal
• How much do I get paid?
• Frequently Asked Questions (FAQs)

Getting paid by Stripe

When your client pays with a credit card and Stripe is the payment processor, your net profit goes to the Payments area of your Stripe account immediately. From there, Stripe will transfer the funds to your bank account according to your payout schedule. You can always review and adjust the schedule in your Stripe Dashboard.

 

If you set up bank transfers (ACH), your clients’ transfers can take up to 7 business days to be verified by the bank and deposited into your Stripe account. During the verification period, the payment will appear in “Pending” status in your Dashboard.

 

Note: If you are waiting for your first payout ever from Stripe, the funds may be in a mandatory 7-14 day waiting period for security purposes. You can learn more from Stripe here: Waiting period for first payout on Stripe

Getting paid by PayPal

For PayPal, after you receive your invoice or session payment, your money will reside as PayPal balance in your PayPal account immediately. You can review your total balance at any time from the main page of your PayPal Dashboard.

To transfer your funds from PayPal to your bank account, simply initiate a withdrawal. You can learn more from PayPal here: How do I get money out of my PayPal account?

How much do I get paid?

Regardless of your subscription plan, Pixieset does not charge any commission fee for invoices in Studio Manager. If you set up an online payment method, the third-party payment processor (Stripe, PayPal) you choose will charge a processing fee for each transaction:

• Stripe: Generally, Stripe charges a processing fee of 2.9% + $0.30 for each credit/debit card transaction. For bank transfers, Stripe’s fee is 0.8% + $1.50, capped at a maximum of $6.50. These rates may vary based on your country. You can visit Stripe's global page to see a list of their supported countries.

• PayPal: Generally, PayPal charges a processing fee of 2.99% + $0.49 for each credit/debit card transaction, and 3.49% + $0.49 for each PayPal account checkout transaction. This rate may vary based on your country, and you can always refer to PayPal’s global page to see a list of their supported countries.

When applicable, your payment processor will subtract their processing fee from your client’s payment when the funds arrive in your Stripe/PayPal Dashboard.

 

Frequently Asked Questions (FAQs)

• Why can’t I see the money in my bank?
• I got a “Payment is on the way” email. Where is my payment?
• Why is there a charge on my client’s card but no payment in my Studio Manager Dashboard?

 

Why can’t I see the money in my bank?

Your payout is always handled by the payment processor you have set up. For security reasons, Pixieset does not have visibility into your Stripe or PayPal account’s payout settings. You will need to contact Stripe or PayPal directly for help on transferring your funds from your account with them into your bank.

 

I got a “Payment is on the way” email. Where is my payment?

If you receive an email beginning with “Payment is on the way” from Pixieset, this is a notification indicating that your client has chosen one of your manual payment options. You can read the contents of the email to confirm the chosen payment method and locate the funds there, outside of Pixieset.

Once this is done, you can record the manual payment in their invoice here.

 

Why is there a charge on my client’s card but no payment in my Studio Manager Dashboard?

If your client’s payment for an invoice or session was successful, it will always appear in your Payments page. If you don’t see the payment there, then it is likely that your client’s payment failed and the charge they are seeing is simply a pending authorization.

During the payment process, there is a pre-authorization which is held while your client’s payment details are verified by Stripe/PayPal; if the authorization fails verification, then the payment is not completed. The pre-authorization will drop off automatically after a short period of time, but will appear as “Pending” for your client in the meantime.

There are several reasons why the authorization may fail, but the most common are a result of incorrect billing details entered by the client during payment (i.e. incorrect address/CVV code, etc.), or missing information in your Stripe/PayPal account. We recommend reviewing your Stripe/PayPal Dashboard to ensure there aren’t any alerts that require your attention, before advising your client to double check their card details and try again.

 

If there is a specific payment that you have questions about, please contact support@pixieset.com, and our team will be happy to help!