If you no longer need to collect the remaining balance on an invoice, you can cancel it. The invoice remains available to you and your client, but your client can no longer make payments toward it.

On this page:

• Before you cancel an invoice
• Canceling an invoice
• Refunding a payment

Before you cancel an invoice

You can cancel an invoice as long as it has not been fully paid. Cancelation is permanent, and the invoice cannot be deleted or modified afterwards.

After an invoice is canceled:

• Your client can still view the invoice, including its items and any previous payments.
• Your client can no longer submit additional payments through the invoice.
• Any upcoming payment reminders and past-due emails associated with the invoice are stopped.
• The invoice remains available in your Studio Manager account for reference. Its invoice number cannot be reused.

Canceling an invoice does not refund payments already collected. If the invoice has been partially paid, you can refund the payment separately.

Canceling an invoice

To cancel an unpaid or partially paid invoice:

1. Go to Payments > Invoices.
2. Select the unpaid or partially paid invoice.
3. Confirm you want to cancel the invoice.

Note: When confirming, you can choose whether to notify your client by email. The invoice cancellation email cannot be customized.

Refunding a payment

Canceling an invoice does not refund any payments your client has already made. If you cancel a partially paid invoice and need to return a previous payment, you need to refund it separately.

To refund an online invoice payment:

1. Go to Payments > Transactions.
2. Locate the payment you want to refund.
3. Click •• > Refund.
4. Confirm the refund amount and click Refund.

For more information on issuing refunds, see our guide here.