With Studio Manager, you can issue a refund for any payment directly on your Payments page, or within a specific invoice. This article will go over how to issue or record a refund, depending on the type of payment.
For more information on managing payments, please click here.
On this page:
- Issuing or Recording a Refund
- Issuing a Stripe or PayPal Refund
- Issuing a Bank Transfer (ACH) Refund
- Recording a Refund for a Manual Payment
Issuing or Recording a Refund
There are two places that you can issue or record a refund for a client in your Studio Manager Dashboard: through the Payments page, or the Invoices page.
Refunding your client through the Payments page
To refund a client from your Payments page, go to Studio Manager Dashboard > Payments, and click into their payment.
In the top right hand corner of the payment, you will see an option to Refund your client.
Note: If you are recording a refund for a manual payment, the option will appear under Actions > Record refund instead.
Refunding your client through the Invoices Page
To refund a client from the Invoices page, go to Studio Manager Dashboard > Invoices, and click into your client's invoice.
While viewing the invoice, go to the Payment section and click ••• > Refund next to the applicable payment.
Note: If you are recording a refund for a manual payment, the refund option will appear as Record refund instead.
Issuing a Stripe or PayPal Refund
If you are refunding a payment processed by either Stripe or PayPal, a Refund Payment pop-up will appear. From there, confirm the exact amount you'd like to refund, and leave an optional Note to yourself about the refund details. 
You can also choose to notify your client about their refund with the Notify client payment is refunded toggle button. If enabled, your client will be sent their updated receipt via email.
Once refunded, the funds can take 5 to 10 days to appear on your client's statement. The refund amount will be withdrawn from your account balance. If your account balance is insufficient for the refund amount, your connected bank account will be debited for the additional amount required.
Note: For payments processed by PayPal that have exceeded 180 days, you will not be able to refund the transaction directly. Instead, you will need to refund your client directly by sending money to them from your PayPal Dashboard.
Issuing a Bank Transfer (ACH) Refund
When refunding a bank transfer payment, a Refund Payment pop-up will appear. From there, confirm the amount you'd like to refund, and leave an optional Note to yourself about the refund details.
You can also choose to notify your client about their refund with the Notify client payment is refunded toggle button. If enabled, your client will be sent their updated receipt via email.
Once refunded, the funds can take 5 to 10 days to appear on your client's statement. The refund amount will be withdrawn from your Stripe account balance.
Note: Bank transfer payments can only be refunded within 80 days of the initial transaction. Pending ACH payments can not be cancelled. They must first settle and then be refunded.
Recording a Refund for a Manual Payment
If you are recording a refund for a manual payment that you have processed outside of Pixieset, clicking Record Refund will bring up a pop-up.
From there, you can confirm the refund amount and leave details about the refund as an optional note. If you're looking to record a partial refund, simply update the Refund Amount field to reflect the specific amount.