If your images have completed the upload process, but are showing a Processing
error, these images will need to be deleted before being re-uploaded in the correct format
Important: Be sure to take note of which filenames displayed the error before deleting the files, so you are aware of which files will need to be re-uploaded. Once you have deleted the files, we do not have a record of which ones need to be re-uploaded.
Images are Disappearing
If images have completed the upload process but have disappeared after a while, it may be due to special characters in the filenames. Make sure you have no special characters in your filenames, and try uploading the images again. It should work this time!
If your filenames do not contain any special characters, you could also try using a different web browser (ex. Chrome, Firefox, or Safari), or a private/incognito window of your preferred browser. Alternatively, you can try using the Flash uploader on the upload screen to see if that helps!
If you are still having issues after you have renamed the files or tried another browser, please send us an email at email@example.com
, and we'll be happy to help out further.
Server Responded with 0 Code
If you see this message in Pixieset Website it likely refers to a caching issue. Try clearing your browser’s cache or using a different web browser (ex. Chrome, Firefox, or Safari). You may also need to restart your device and router.
If you are still seeing the error message after this, please use the chat tool in your Website builder or email us at firstname.lastname@example.org and we'll be happy to investigate!