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Using a GoDaddy Domain for your Pixieset Website

If you already have a domain that is hosted by GoDaddy, you can link it to your Pixieset Website in a few quick steps. If you'd like to read more information about domains in general or check out our FAQ's, take a look at our All About Domains guide.

Note: You will need a paid Website or Suite plan to connect a custom domain.

On this page:

Step 1 - Log into GoDaddy

  1. Sign in to your GoDaddy account.
  2. Under Domains, click on the domain that you're connecting.

  3. Click on either of the DNS tabs.

    DNS1.png

Step 2 - Add the CNAME record

If you have an existing CNAME record in place for "www", you will need to delete this first. Then follow these steps:

  1. Add a new CNAME record using the values below:

    Type: CNAME

    Name: www

    TTL: 1 Hour

    Points to: domain.pixieset.com( Enter exactly as shown here, DO NOT replace "domain" with anything)

GDCNAME2.png

2. Click Add Record.

 

Step 3 - Add the First A record

Note: Step 3 and 4 are not required if you're setting up your website on a subdomain. These steps are only required if you are using www for your domain.  

 

In your domain provider's DNS manager, add a new "A" record. If there are existing ones in place, you want to delete the existing ones - except for any mail records listed - leave the mail record in place, as this controls your email.

  • Type: A
  • Name: @
  • Points To: Enter 104.16.185.173
  • TTL: 1 Hour (or the minimum required)

GDA12.png

 

Step 4 - Add the Second A Record

In your domain provider's DNS manager, add another "A" record 

  • Type: A
  • Name: @
  • Points To: Enter 104.16.186.173
  • TTL: 1 Hour (or the minimum required)

GDA22.png

 

Step 5 - Connect in Pixieset

  1. Go to your Pixieset Website Dashboard > Settings > Domain.
  2. Edit your Custom Domain.connect_domain.png
  3. Enter your domain name (e.g. yourdomain.com), and click Next.
  4. Click Verify and Save.
  5. Visit your custom domain to verify your setup. Note that SSL certificates will take time to generate. Your site might show as insecure initially.

That's it! Now you simply need to wait for DNS propagation and SSL certificate generation to be completed, which can take up to 48 hours.

 

Troubleshooting

I have an existing A record but I can't delete it.

You may have existing A records saved in your GoDaddy DNS settings. You will need to delete these records for the new A records to work. If you don't see the edit option next to the old A records, it usually means you have forwarding setup.

 

On the DNS Management page, click on the Forwarding tab and delete any forwarding data. You can then go back to the DNS Records tab and delete the existing A records.

 

I updated my DNS record, but it's not working

DNS changes can take up to 48 hours to propagate across the entire internet. If you're confident that you have made the correct changes, you may need simply need to wait for DNS changes to propagate.

 

My site is showing as "Not secure" or missing the security certificate

The SSL security certificate may take some time to generate. We would recommend leaving 24 hours for this to complete but it should be a lot faster. You should also try clearing the cache of your browser in case older results are loading. If you are unsure and still having issues after some time, please contact us.

 

Your CNAME Record is not pointing to "domain.pixieset.com"

When you are creating a CNAME record, you will need to enter domain.pixieset.com, under the Points to field. Please ensure you are entering domain.pixieset.com, exactly as shown.

Important : Do not enter your username associated with your Pixieset account.

Correct format: domain.pixieset.com

Incorrect format: yourusername.pixieset.com

 

You are not making the changes where your Domain is being hosted

You will need to create your DNS records using with the domain provider that is hosting your domain. Keep in mind that this may not be the same provider that you purchased the domain from.

For example, if you have purchased your domain from GoDaddy, but you use Bluehost for hosting, you will need to make the adjustments to your domain under Bluehost.

 

I've added the correct DNS records but I can't add it to Pixieset.

If you've definitely added the correct DNS records, some action may still be required with your domain host. For example, if your hosting plan is not active or if you haven't turned on the default nameservers of your domain host. If you're not sure, we would recommend speaking to your domain host for clarification.

 

If you are having any difficulty, please contact our support team from the chat bubble. Be sure to include your domain and a screenshot of your DNS records in your message. We're always happy to help.