If you sent your client a document or session via the built-in email sharing option, you can review its email history to confirm whether your client has received it. Within your Studio Manager Dashboard, click into your document/session and select Share > Email History.

If you need to review the contents of the email or send a follow-up, go to Inbox > Sent to locate the correspondence between you and your client.

Email History Statuses

When viewing a session or document’s email history, the corresponding recipient, subject, status, and date sent of each email is shown.

There are a few different statuses you may see in your Email History under Status:

• Pending: The email is in the queue waiting to be sent.

• Sent: The email has been successfully sent from our server and delivered to your client's email server.

• Soft-bounce: Typically, this means that there is a temporary delivery issue to an email address. Although there are a number of reasons that a soft bounce might occur, the most common reasons are:

  • Recipient's email server is down
  • Mailbox is full
  • Message is too large

• Rejected or Hard Bounce: Typically, this indicates that there is a permanent issue and the email is undeliverable. Although there are a number of reasons that a hard bounce might occur, the most common reasons are:

  • Incorrect recipient email address
  • Incorrect domain name
  • Recipient email server has completely blocked email delivery

   

If your client is unable to receive emails in their inbox, consider sharing their document or session via a direct link instead.