After your customer places an order, the order will need to be fulfilled. Depending on your price sheets and products, your order may be automatically fulfilled, or you may need to fulfill the order manually.
On this page:
Automatic fulfillment
Automatic fulfillment is an automated process where we handle everything from printing to shipping on your behalf. This is a great way for photographers to sell prints while being hands-off with the fulfillment process.
How does automatic fulfillment work?
- Client places order in your store.
- Order is automatically sent to a professional print lab where it gets printed, packaged and shipped. The cost of goods sold (COGS) is deducted from your client's payment and you receive the difference as profit (your markup).
- Your client receives their order in a white-labeled package.
Self fulfillment
If you are using self fulfillment, you will be in charge of fulfilling the orders manually outside of Pixieset. You are responsible for ordering prints from your own preferred lab, as well as arranging shipping to your clients. This is an option for photographers that wish to take full control of the fulfillment process.
How does self fulfillment work?
- Client places order in your store.
- You'll receive an order notification, and you can review what has been ordered in your Store dashboard.
- You need to then arrange printing and shipping manually at a vendor of your choice outside of Pixieset.
- You can manage the order status yourself through the Orders page and communicate updates with your clients directly.
Learn more: Everything you need to know about Self-Fulfillment
Digital downloads
Digital Downloads are automatically fulfilled for you by Pixieset. We will send your client a download link via email after their purchase.
Learn more: How do I sell Digital Downloads?